At a Glance
- Tasks: Repair and maintain industrial vending machines across the UK while ensuring top-notch customer service.
- Company: Cromwell, a company dedicated to keeping industry working with a focus on employee growth.
- Benefits: Enjoy competitive pay, healthcare, generous leave, and a supportive work environment.
- Other info: Flexible hours, travel opportunities, and a commitment to employee wellbeing.
- Why this job: Join a dynamic team where you can learn, grow, and make a real impact.
- Qualifications: Mechanical and electrical experience is a plus; strong problem-solving and communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do.
At Cromwell, we’re all individuals, with unique backgrounds and personalities.
But we have one thing in common: delivering exceptional service for our customers.
And we do this through our purpose of
Keeping Industry Working .
Reporting directly to the Technical Support Manager, your main role will be to Repair, support & maintain industrial Vending Machine Inventory solutions at various customer locations across the UK.
Full training & shadowing will be given to the right candidate.
What’s in it for you?
- Company Bonus
- Competitive annual leave allowance with annual purchase scheme
- Company Funded Healthcare Cash Plan
- Commitment to employee development plans
- 24/7 Wellbeing and Employee Support
- Cycle to work scheme
Other benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.
What will you do on a normal day?
- Repair of Inventory solution machines across the UK
- Maintenance of Inventory solution machines across the UK
- 100% Compliance of all salesforce features
- Ensuring all tasks / requests meet quality standards.
- Analysing and resolving faults.
- Complying with Company and on-site / customer health & safety rules and regulations.
- van stock management to ensure you are carrying the right parts to achieve a first-time resolution.
- Key Relationships
- Technical Support Manager
- Implementation Engineer(s)
- Technical Support Coordinator
- Technical support Administrator
- Technical Internal Product Support
- Branch Network
What are we looking for?
- Previous experience of mechanical and electrical implementation would be an advantage.
- Full health and safety compliance.
- An understanding of VMI industry / market sector.
- Experience of working with multiple stakeholders.
- Exceptional customer service experience (face to face and telephone).
- Willing to learn new skills.
- Knowledge of using a computer and windows software.
- Excellent problem-solving skills.
- Ability to work on your own, and use your initiative
- Hands on mechanical ability.
Essential Qualifications & Skills
- Excellent communication skills to varying audiences.
- Highly motivated with strong prioritisation and organisational skills.
- Excellent technical and problem-solving skills.
- Quality and safety focused approach.
- Full Clean Driving Licence.
- Flexible with working hours to ensure deadlines are met.
- Willing to travel, including regular overnight stays across the UK.
- Limited international travel may be required.
- Joining the call out rota may be required to help deliver our 24 hours a day / 7 days a week availability promise
- The role can be demanding and physical at times.
Cromwell is committed to being an Equal Opportunity Employer .
We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.
#J-18808-Ljbffr
Technical Support Engineer employer: Cromwell Group (Holdings) Ltd
Cromwell Group (Holdings) Ltd is an excellent employer, offering a dynamic work culture that prioritises employee growth and development. Located in Leicester, the company provides a competitive benefits package, including a company car and monthly commission, ensuring that employees feel valued and motivated to excel in their roles. With a focus on fostering strong client relationships, this position offers meaningful opportunities for professional advancement in a supportive environment.
Contact Details:
Cromwell Group (Holdings) Ltd Recruitment Team
