At a Glance
- Tasks: Combine hands-on tech support with implementation to ensure top-notch inventory solutions.
- Company: Join Cromwell, a leader in innovative inventory solutions with a supportive culture.
- Benefits: Enjoy competitive pay, flexible remote work, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real impact by delivering expert technical service and enhancing customer experiences.
- Qualifications: Experience in mechanical/electrical installation and IT support, plus strong problem-solving skills.
The predicted salary is between 50000 - 60000 £ per year.
Weekly hours: 39.5
Reporting to: Inventory Solutions and Technical Manager
Department: Value Added Solutions
Location: Field Based/Remote
The Role
As the core delivery role within Cromwell Inventory Solutions, you’ll combine hands‑on technical support with implementation activity to ensure inventory solutions are installed, maintained, and supported to the highest standards. You’ll deliver expert on‑site and remote technical service, while working alongside Design Engineers and Project Managers to drive successful project delivery.
Key Responsibilities
- Support installation, configuration and commissioning and decommissioning of Cromwell VMI hardware, software and networks, ensuring projects meet time, cost and quality targets.
- Assist with site readiness, system testing and go‑live activities.
- Provide proactive, reactive and scheduled technical and breakdown support both on‑site and remotely, diagnosing and resolving faults across hardware, software and networks.
- Participate in out-of-hours breakdown support and holiday cover for your area.
- Deliver outstanding customer service, communicating clearly with customers and internal teams.
- Support customer training during and after implementation.
- Ensure all work meets health, safety and quality standards.
- Identify and drive improvements in technical support and system performance.
Experience and Skills
- Experience in mechanical and electrical installation and maintenance with full health and safety compliance.
- Experience supporting IT hardware, software and peripherals in a customer‑facing environment.
- Strong problem‑solving and fault‑finding skills.
- Excellent customer communication and multitasking ability.
- Detail‑oriented, organised, with a flexible and proactive approach.
- Full UK driving licence and willingness to travel nationally with occasional overnight stays.
- Understanding of VMI, inventory or automation technologies, IT networks and SQL databases.
Key Relationships
- Customers and stakeholders
- Inventory Solutions and Technical Manager
- Project and Customer Supply Managers
- Technical Support Administrators/Coordinators
- Internal Operational teams
Contact Details:
Cromwell Group (Holdings) Ltd Recruitment Team
We think you need these skills to ace Technical Implementation Engineer
Technical Support
Installation and Configuration
Commissioning and Decommissioning
Fault Diagnosis and Resolution
Customer Service
Health and Safety Compliance
Mechanical and Electrical Installation
