At a Glance
- Tasks: Provide expert support to complex customer accounts and resolve enquiries.
- Company: Join Cromwell, a leading supplier of industrial tools with over 50 years of experience.
- Benefits: Competitive salary, bonus scheme, enhanced pension, and generous leave options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing customer experiences and building lasting relationships.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28309 - 34599 £ per year.
- Specialist Customer Service Advisor (7349)
- As our new
- Specialist Customer Service Advisor
, you'll provide expert support to some of our largest and most complex customer accounts.
Taking ownership of the customer journey from enquiry through to resolution, you'll build trusted relationships while delivering commercially balanced solutions that exceed expectations.
Working across Sales, Supply Chain, Branch Operations and Suppliers, you'll resolve complex enquiries, manage escalations and help shape improvements that enhance the customer experience.
This is an exciting opportunity for an experienced customer service professional looking to take the next step in their career.
Some of your key responsibilities
- Manage complex customer enquiries, quotations, orders and escalations.
- Build long-term relationships with strategic customers.
- Deliver commercially balanced solutions while maintaining excellent service.
- Work collaboratively across multiple business functions to resolve customer issues.
- Identify opportunities for service improvement and digital adoption.
- Share expertise and best practice with colleagues across the team.
What do I need to be successful in this role?
- Proven experience within a customer service environment.
- Experience managing complex customer issues or escalations.
- Excellent communication and relationship-building skills.
- Strong commercial awareness and problem-solving ability.
- High attention to detail with excellent organisational skills.
- Confidence using Microsoft Office, CRM and ERP systems.
What’s in it for you?
- A competitive salary alongside inclusioninto our Company bonus scheme. Our Cromwell Incentive Plan reinforces our key principle of winning as one team and sharing in our success.
- Enhanced employer pension contribution.
- 30 including Bank Holidays - Whilst this is common amongst businesses, we also offer the opportunity to purchase additional annual leave in case you need some extra days.
- Welcoming a new addition to the family is a precious time and one that we want our team members to enjoy.
We support our team members by offering enhanced Maternity & Paternity pay so that you can plan for your time off with your family.
- It's important to us that we look after the health and wellbeing of our team members and our Healthcare Cash Plan does just that!
Your cash plan is funded by Cromwell and provided by our trusted partner who are one of the oldest and largest healthcare cash plan providers in the UK
- As part of our Great Place to Work initiatives, we are pleased that our Employee Assistance Programme (EAP) is available to all Cromwell team members.
We recognise that it's not always easy to balance your work, personal and family life, and that's where the EAP can help you better manage any issues you may be experiencing.
Whoare Cromwell?
No matter where you are in your career - or where you want to be - we're here to create a great place to work where you can grow, perform and love what you do.
At Cromwell, we're all individuals, with unique backgrounds and personalities.
But we have one thing in common: delivering exceptional service for our customers.
And we do this through our purpose of Keeping Industry Working
Cromwell has been established for over 50 years and is a supplier of industrial tools, offering an unrivalled choice of products to all industries, professions and trades.
Of all the work we do, we are famous for Safety, Cutting Tools, Hand Tools and Power Tools and Abrasives.
We have expertise within our technical teams who can provide audits and offer advice on how your business can improve with the help of these four key categories.
We are committed to delivering a truly customer focused and cost-effective service that successfully matches your company's needs.
Supplying the largest range available from a single source, including products from Welding and Site Maintenance to Office Supplies and Hygiene and more.
- Diversity,
- Equity, Inclusion and Belonging
Our aim is to create an environment that is welcoming to allpeople andensures we treat each other and customers with respect.
We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.
About Cromwell
Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades.
We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation.
Our team of over 1500 people are proud to be keeping industry working.
We're all individuals, yet we're very much one united team.
We treat everyone fairly - regardless of gender, sexual orientation, background, age or disability - and give everyone opportunities for new and varied experiences.
Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.
Cromwell is committed to being an Equal Opportunity Employer
We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.
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Specialist Customer Service Advisor employer: Cromwell Group (Holdings) Ltd
Cromwell Group (Holdings) Ltd is an excellent employer, offering a dynamic work culture that prioritises employee growth and development. Located in Leicester, the company provides a competitive benefits package, including a company car and monthly commission, ensuring that employees feel valued and motivated to excel in their roles. With a focus on fostering strong client relationships, this position offers meaningful opportunities for professional advancement in a supportive environment.
Contact Details:
Cromwell Group (Holdings) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cromwell Group (Holdings) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cromwell Group (Holdings) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Specialist Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cromwell Group (Holdings) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Cromwell Group (Holdings) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cromwell Group (Holdings) Ltd!
How to prepare for a job interview at Cromwell Group (Holdings) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
