On-Site Stores Manager (7180)

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

We are looking for an On‑Site Stores Manager to work on one of our customer sites in Wolverhampton.

What will you do on a normal day?

• Responsible for first‑rate service quality, achieved through delivery of service level agreements and maintenance of strong relationships with Key Stakeholders.
• Takes accountability for service fulfilment and ensuring financial/sales targets are met in partnership with the relevant Strategic Account Manager.
• Effectively recruit, onboard, and lead your team in line with our Principles, ensuring to develop, motivate and coach them to achieve business goals and objectives.
• Communicate key business updates and create an overall great place to work, including engaging and communicating with remote workers that may be situated within your territory.
• Be the primary point of contact for the customer and take ownership of issues affecting service fulfilment, identify resolutions, implement actions, review outcomes, and elevate where appropriate.
• Action continuous improvement opportunities where possible.
• Develop strong business relationships with customer key stakeholders to explore, understand and support opportunities to grow profitable sales within the local area, supported via regular Business Reviews to achieve agreed sales targets.
• Work with the customers buying team on stock requirements and ensure requests are promptly loaded on the system.
• Liaise with new and existing suppliers to manage stock in line with customer projects and ensure we meet specific requirements.
• Maximise effectiveness of stock management, stores counter collection point to fully meet customer needs and agreed service levels.
• Ensure the on‑site contract remains cost effective, reducing/eliminating unnecessary costs and remaining within budgets, whilst maintaining productivity and quality of service to grow our business in a profitable way.
• Ensure that Health and Safety standards are prioritised and met in line with customer and local legislation and that any risk or hazard is reported accordingly.
• Adhere to Company compliance requirements and standard operating procedures.
• Develop and maintain strong working relationships and collaboration with the supply planning, customer supply teams.
• Proactively build cross functional relationships and collaboration to ensure key business objectives are achieved.

Role Requirements

• Previous branch/business management experience.
• Previous warehouse management experience.
• Experience in people management.
• Experience within an industrial consumable/industrial supplies environment is desirable.
• Knowledge of Lean Management principles would be an advantage.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.