At a Glance
- Tasks: Be the friendly voice for customers, solving their queries via phone, email, and live chat.
- Company: Join Cromwell, a leading supplier of industrial tools with over 50 years of experience.
- Benefits: Enjoy competitive pay, bonus schemes, generous leave, and enhanced family support.
- Other info: Thrive in a diverse, inclusive environment with great career growth opportunities.
- Why this job: Make a real difference in customer experiences while building valuable relationships.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 31500 - 38500 £ per year.
As our new Customer Service Advisor, you'll be the first point of contact for our customers, delivering an outstanding service across phone, email and live chat. You'll take ownership of customer enquiries from start to finish, ensuring every interaction is handled with professionalism, accuracy and care. Working closely with Sales, Branch Operations and Supply Chain, you'll play a vital role in keeping our customers informed, solving problems and helping them find the right products. If you enjoy building relationships, working in a fast-paced environment and making a genuine difference to the customer experience, we'd love to hear from you.
Some of your key responsibilities:
- Deliver exceptional customer service across multiple communication channels.
- Process customer orders, quotations, returns and enquiries accurately.
- Proactively communicate order updates, stock availability and delivery information.
- Resolve customer issues and escalate complex queries where appropriate.
- Work collaboratively with internal teams and suppliers to achieve the best customer outcomes.
- Promote digital tools and self-service solutions to enhance the customer experience.
What do I need to be successful in this role?
- Excellent communication and customer service skills.
- Strong organisation and attention to detail.
- Good problem-solving ability with commercial awareness.
- Confidence using Microsoft Office and business systems.
- A collaborative, positive and adaptable approach.
What's in it for me?
- A competitive salary alongside inclusion into our company bonus scheme.
- Enhanced employer pension contribution.
- 30 days annual leave entitlement including Bank Holidays - with the opportunity to purchase additional annual leave.
- Enhanced Maternity & Paternity pay.
- Healthcare Cash Plan funded by Cromwell.
- Employee Assistance Programme (EAP) available to all Cromwell team members.
Our aim is to create an environment that is welcoming to all people and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.
Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Customer Service Advisor (7336) in Leicester employer: Cromwell Group (Holdings) Ltd
Cromwell Group (Holdings) Ltd is an excellent employer, offering a dynamic work culture that prioritises employee growth and development. Located in Leicester, the company provides a competitive benefits package, including a company car and monthly commission, ensuring that employees feel valued and motivated to excel in their roles. With a focus on fostering strong client relationships, this position offers meaningful opportunities for professional advancement in a supportive environment.
Contact Details:
Cromwell Group (Holdings) Ltd Recruitment Team
