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- Tasks: Deliver products, build customer relationships, and support warehouse operations.
- Company: Cromwell has over 50 years of experience in supplying tools and safety equipment across various industries.
- Benefits: Enjoy competitive leave, healthcare plans, bonuses, and a cycle-to-work scheme.
- Why this job: Join a supportive team focused on customer service and personal growth in a diverse environment.
- Qualifications: A driving license is essential; passion for customer interaction and teamwork is key.
- Other info: Cromwell values inclusion and offers opportunities for all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
We are looking for a Customer Envoy. Our Envoys are the face of our business as they travel around their area delivering products whilst maintaining customer relationships. We have 41 branch locations across the UK, as well as across Europe and Asia, which help our customers by ensuring we deliver over 98% of orders next day. And our vending solutions provide customers with access to our products on-site and at a moment’s notice.
Our dedicated team of Customer Envoys and Warehouse People work hard to ensure our operations run smoothly from Monday to Friday, 52 weeks a year – helping us put our customers front and centre in everything we do.
What will you do on a normal day?
- Deliver parcels and handle returns within a specific geographical area
- Load, unload, prepare and operate a delivery vehicle
- Identify and visit new customers whilst increasing existing customer spend
- Support the branch warehouse by undertaking any reasonable duties from time to time, including periodic stocktakes.
- Work closely with the Sales team to identify and progress opportunities
- Restocking vending machines and cupboards
What are we looking for?
We’re looking for someone who has the passion and drive to succeed as an individual while having a proactive attitude with good problem-solving skills. You should enjoy talking to customers and building relationships as well as working as one team and supporting other branch locations within your region as required.
A driving license is required for this role.
What’s in it for you?
- Competitive annual leave allowance with annual purchase scheme
- Company Funded Healthcare Cash Plan
- Company bonus
- Cycle to work scheme
- Commitment to employee development plans
- 24/7 Wellbeing and Employee Support
Other benefits include: Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.
About Cromwell
Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.
We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.
Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.
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Customer Envoy (7014) employer: Cromwell Group (Holdings) Ltd
Contact Detail:
Cromwell Group (Holdings) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Envoy (7014)
✨Tip Number 1
Familiarise yourself with Cromwell's products and services. Understanding what you’ll be delivering and the needs of your customers will help you stand out during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully built relationships in previous roles. This will demonstrate your ability to connect with customers, which is crucial for a Customer Envoy.
✨Tip Number 3
Research Cromwell’s company culture and values. Being able to articulate how your personal values align with theirs can make a strong impression and show that you’re a good fit for their team.
✨Tip Number 4
Prepare to discuss your problem-solving skills. Think of specific instances where you’ve tackled challenges effectively, as this role requires a proactive attitude and the ability to think on your feet.
We think you need these skills to ace Customer Envoy (7014)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Cromwell is looking for in a Customer Envoy. Highlight key responsibilities and required skills, such as customer relationship management and problem-solving abilities.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the role. Emphasise any previous customer service roles, driving experience, and teamwork capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive attitude. Mention specific examples of how you've successfully built relationships with customers in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Cromwell Group (Holdings) Ltd
✨Show Your Passion for Customer Service
As a Customer Envoy, your role revolves around delivering exceptional service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to customer satisfaction.
✨Highlight Your Problem-Solving Skills
The job requires a proactive attitude and good problem-solving skills. Think of specific situations where you successfully resolved issues or improved processes. This will show that you can handle challenges effectively.
✨Demonstrate Team Spirit
Cromwell values teamwork, so be ready to discuss how you've collaborated with others in the past. Share experiences where you supported colleagues or contributed to team goals, as this aligns with their company culture.
✨Know the Company and Its Values
Familiarise yourself with Cromwell's mission of 'Keeping Industry Working' and their commitment to inclusion and employee development. Showing that you understand and resonate with their values will make a positive impression.