Technology Supplier Relationship Manager
We're working with a leading international professional services firm undergoing a significant transformation of its technology function. With major investment in technology, AI and governance capabilities, this is an opportunity to join at an exciting stage of the organisation's development.
We're looking for a Technology Supplier Relationship Manager who can take ownership of key supplier relationships, improve governance, challenge performance and ensure the business is getting genuine value from its technology partnerships.
This isn't purely a procurement or contract management role. We need someone who enjoys building relationships, engaging with stakeholders and taking personal responsibility for supplier outcomes.
You don't need to have managed enormous contracts or worked at a senior leadership level. We're equally interested in ambitious, developing supplier managers who have demonstrated genuine ownership of technology supplier relationships.
The Role
- Own and develop relationships with strategic technology suppliers across SaaS, cloud, software, managed services and emerging AI solutions.
- Establish effective supplier governance, including regular performance reviews, KPIs, SLAs and commercial oversight.
- Identify opportunities to improve supplier performance, reduce duplication, rationalise services and deliver better commercial value.
- Work closely with Technology, Procurement, Finance, Risk and Legal stakeholders to ensure supplier arrangements meet business requirements.
- Take ownership of supplier issues, challenging underperformance and driving improvements through to resolution.
- Support contract renewals, licensing reviews, supplier risk assessments and ongoing commercial management.
- Help strengthen and develop the organisation's supplier management capability as part of a wider technology transformation.
- Understand the emerging commercial and governance risks associated with AI suppliers, particularly consumption-based pricing, variable usage costs and contractual accountability.
What We're Looking For
- Experience in technology supplier relationship management, IT vendor management or a closely related role.
- Demonstrable ownership of supplier relationships, rather than solely supporting procurement processes or contract negotiations.
- Experience managing supplier performance, conducting reviews, resolving issues and engaging directly with stakeholders.
- A good understanding of technology contracts, particularly SaaS, cloud, software licensing or managed services.
- Strong communication and relationship-building skills, with the confidence to challenge suppliers and internal stakeholders constructively.
- Commercial awareness and an understanding of supplier governance, contractual risk and cost management.
- An appreciation of the risks associated with AI and consumption-based technology services, including unpredictable usage, cost escalation and the need for appropriate controls.
- A proactive, engaging personality with the energy and enthusiasm to contribute to a developing function.
Why Consider This Opportunity?
This is a genuine opportunity to make an impact within an international organisation investing heavily in its technology capabilities.
You'll be joining at a time when supplier governance, technology partnerships and AI adoption are becoming increasingly important to the business.
The role offers the opportunity to take real ownership, work closely with senior stakeholders and help shape how technology suppliers are managed going forward.
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Technology Supplier Relationship Manager in London employer: Cromwell Banks
The Cromwell Banks group is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Milton Keynes. Employees benefit from flexible hybrid working arrangements, professional development opportunities, and the chance to make a significant impact through data-driven insights in procurement. Join us to be part of a forward-thinking team that values your contributions and supports your career growth.
