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For Companies At a Glance
- Tasks: Deliver a 5-Star guest experience while ensuring security and managing visitor interactions.
- Company: Join Vigilant Security, a leader in customer service and security.
- Benefits: Earn ÂŁ16.31 per hour with 28 days holiday and a supportive work environment.
- Why this job: Be the first point of contact, making a lasting impression on visitors every day.
- Qualifications: Must have SIA DS/CP license and a passion for exceptional customer service.
- Other info: Full-time role, Monday to Friday, with opportunities for personal growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Overview
KEY RESPONSIBILITIES: Always deliver a 5-Star guest experience; provide a professional first impression and deliver beyond client/visitor expectations; proactively ensure all visitors are welcomed into the building and experience the full customer journey; reception duties and lobby management of visitors; be seen as a visible customer-focused professional by being proactive and ensuring every person walking through the reception doors is greeted and welcomed into the building; anticipate client and visitor requirements when entering the lobby; always ensure a high level of engagement with visitors and guests and assist where required with any questions or providing relevant information; actively engage with the VMS to accept guests and Visitor; visitor/contractor management; lift management and ensure that all deliveries and couriers are redirected to the Loading Bay and are not arriving at the reception; assist the SM in completing incident reports to a high standard and ensure these are submitted within 2 hours of the incident; oversee and manage any emergency evacuations as required; work alongside other service providers to achieve shared client goals through a \”one-team\” approach; ensure the reception area is kept clean and tidy providing a safe environment for all; always maintain a high security awareness; complete a full detailed handover at the end of each shift.
Key Responsibilities
- Always deliver a 5-Star guest experience
- Provide a professional first impression and deliver beyond client/visitor expectations
- Proactively ensure all visitors are welcomed into the building and experience the full customer journey
- Reception duties and lobby management of visitors
- Be seen as a visible customer-focused professional by being proactive and ensuring every person walking through the reception doors is greeted and welcomed into the building
- Anticipate client and visitor requirements when entering the lobby
- Always ensure a high level of engagement with visitors and guests and assist where required with any questions or providing relevant information
- Actively engage with the VMS to accept guests and Visitor
- Visitor/contractor management
- Lift management and ensure that all deliveries and couriers are redirected to the Loading Bay and are not arriving at the reception
- Assist the SM in completing incident reports to a high standard and ensure these are submitted within 2 hours of the incident
- Oversee and manage any emergency evacuations as required
- Work alongside other service providers to achieve shared client goals through a \”oneteam\” approach
- Ensure the reception area is kept clean and tidy providing a safe environment for all
- Always maintain a high security awareness
- Complete a full detailed handover at the end of each shift
Person Specification
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
- Holds a true passion for high standards and exceeding expectations in customer service delivery
Job Description
We are seeking 2 x proactive, enthusiastic individuals who have an extensive background and knowledge in customer service to provide a 5Star experience, whilst maintaining a subtle, yet visible, security presence within a building in Angel. SIA DS/CP license is essential.
This role requires an individual with an intuitive understanding of top tier occupier and visitor experience, an exemplary attitude, the ability to anticipate needs, and a personal drive to deliver an outstanding experience during every interaction. You should strive to exceed client expectations with a sophisticated, considerate, friendly and welcoming approach.
This is a full-time role, working Monday to Friday 07:00hrs – 19:00hrs. We offer a competitive rate of pay of £16.31 and you will be entitled to 28 days of holiday per annum.
At Vigilant Security we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines:
- Reception
- Concierge
- Security
#J-18808-Ljbffr
Front of House Security Officer/Concierge employer: Croma Security Solution
Contact Detail:
Croma Security Solution Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Security Officer/Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and how they align with your own. This will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering a 5-Star experience, think of some common situations you might face and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a front-of-house role. Make sure you’re dressed smartly and professionally for your interview to reflect the high standards expected in the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great opportunity to reiterate your interest and remind them why you’d be a perfect fit for the team.
We think you need these skills to ace Front of House Security Officer/Concierge
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create a 5-Star experience for guests in the past.
Be Proactive in Your Approach: Demonstrate your proactive nature in your application. Share examples of how you've anticipated client needs or improved visitor experiences. This will show us that you’re the right fit for our team!
Keep It Professional Yet Friendly: Your written application should reflect a balance of professionalism and friendliness. Use a warm tone while maintaining clarity and structure, as this mirrors the welcoming atmosphere we aim to create.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Croma Security Solution
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Front of House Security Officer/Concierge. Familiarise yourself with the key tasks like delivering a 5-Star guest experience and managing visitor interactions. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond in customer service. Highlight situations where you anticipated client needs or resolved issues proactively. This will show that you have the right mindset to exceed expectations in this role.
✨Practice Your First Impressions
Since this role is all about making a great first impression, practice your greeting and body language. Be friendly, approachable, and confident. Remember, you want to convey that you are a visible customer-focused professional who is ready to welcome every visitor.
✨Understand Security Protocols
Brush up on basic security awareness and emergency procedures. Be prepared to discuss how you would handle various scenarios, such as managing an emergency evacuation or dealing with unexpected visitors. This will show that you take security seriously while still prioritising customer service.