Sales Support Administrator in Kingswinford

Applicants must be located in the West Midlands or Hertford area and able to travel regularly to an office as part of their role.

About Croft

Croft is one of the UK’s fastest-growing Managed Service Providers (MSPs), recognised for innovation, service excellence and customer focus. We help organisations modernise their IT, communications and network infrastructure—delivering secure, scalable and high-performance solutions that make a real difference. Backed by a new investment partnership, Croft is entering an exciting phase of accelerated growth. This support strengthens our capabilities, expands our reach, and enables us to deliver even greater value to our customers and partners.

The Role

We’re looking for a Sales Support Administrator to play a key role in supporting our sales team and ensuring the smooth running of our sales operations. Working closely with Account Managers, Account Directors and internal teams across the business, you’ll provide essential administrative and operational support that enables the sales function to operate efficiently, professionally and at pace. This role is ideal for someone who thrives in a fast-moving environment, has exceptional attention to detail and takes pride in supporting colleagues to achieve shared goals. You’ll contribute directly to Croft’s success by allowing the sales team to focus on relationship building and revenue growth while you keep the operational engine running smoothly.

What You’ll Do

• Provide day-to-day administrative support to the sales team, including preparing quotations, proposals and order documentation.
• Accurately process orders, renewals and amendments, ensuring all approvals and supporting documentation are in place.
• Maintain accurate and up-to-date client information within the CRM system, ensuring high data quality and integrity.
• Assist with the preparation of sales reports, forecasts and performance metrics to support management decision-making.
• Liaise with customers regarding order updates, documentation requirements and service information in a professional and timely manner.
• Work closely with finance, operations, procurement and service delivery teams to ensure a seamless customer journey from quote through to delivery.
• Identify opportunities to streamline administrative processes and improve the efficiency of the sales operation.
• Provide general administrative support to the wider sales and commercial teams, supporting projects and initiatives as required.

What You’ll Bring

• Previous experience in a sales administration, sales support or customer service role.
• Strong organisational and time management skills with excellent attention to detail.
• Confident communication skills, with the ability to liaise professionally with clients and colleagues at all levels.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and experience using CRM systems such as HubSpot, Salesforce, or similar.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• A proactive, flexible approach and a genuine team-player mindset.

Preferred Qualifications

• Educated to A-level standard or equivalent (degree or higher education qualification advantageous but not essential).
• Training or certification in administration, business support or customer service.
• Strong IT literacy and a willingness to learn new systems and tools.

Who You Are

• Detail-focused — you take pride in accuracy and high-quality work.
• Proactive and accountable — you take ownership and follow tasks through to completion.
• Customer-focused — you care about delivering a smooth, professional experience.
• Collaborative — you enjoy supporting others and helping the team succeed.
• Positive and adaptable — calm under pressure with a “can-do” attitude.

Why Croft?

Croft is growing fast and entering an exciting new phase backed by fresh investment and ambition. You’ll join a supportive, forward-thinking team that values collaboration, ownership and continuous improvement. We invest in our people — offering development opportunities, training and clear pathways to grow as the business expands. Croft is an Equal Opportunities employer. We celebrate diversity and are committed to building an inclusive workplace where everyone can thrive. Apply today and help us “Wow the Customer” by supporting a high-performing sales team and delivering exceptional operational excellence across Croft.