Receptionist/Administrator in Torquay

The Receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required.

Main duties of the job:

• Act as a central point of contact for patients, distributing information, messages and enquiries for the clinical team.
• Liaise with the multidisciplinary team members and external agencies such as secondary care and community service providers.

About us:

Croft Hall Medical Practice is a well-established GP surgery located in Torquay, providing high-quality, patient-centred primary care to individuals and families across the local community. With a dedicated team of GPs, nurses, and multidisciplinary healthcare professionals, we deliver a comprehensive range of services designed to support both immediate and long-term health needs. Our practice offers routine and urgent appointments, chronic disease management, preventative health programmes, minor illness and injury care, and access to a variety of allied health services. We are committed to delivering compassionate, accessible, and clinically effective care in a welcoming environment. Croft Hall Medical Practice continues to focus on service improvement, staff development, and collaborative working with local health and social care partners to ensure that our patients receive safe, responsive, and forward-thinking primary care.

Job responsibilities:

• Maintain and monitor practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, dealing with the caller's request appropriately.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Data entry of new and temporary registrations and relevant patient information as requested.
• Input data as necessary onto patients' healthcare records.
• Direct requests for information to relevant team members (i.e., SAR, DVLA forms, insurance/solicitors letters).
• Manage all queries as necessary in an efficient manner.
• Carry out system searches as requested.
• Support all clinical staff with general tasks as required.
• Photocopy documentation as required.
• Maintain a clean, tidy and effective working area.
• Monitor and maintain the reception area and notice boards.

In addition to the core responsibilities, the Receptionist may be requested to:

• Action incoming emails and correspondence as necessary.
• Complete opening and closing procedures in accordance with the rota.
• Partake in audit as directed by the audit lead.
• Support admin team, providing cover during absences.
• Scan patient related documents and attach scanned documents to patients' healthcare records.

Person Specification:

Experience:

• Clear, polite telephone manner.
• Competent in the use of Office and Outlook.
• Experience in a GP practice.
• Experience with EMIS.

Qualifications:

• Educated to GCSE level or equivalent.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.