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- Tasks: Be the friendly face of our practice, greeting patients and managing appointments.
- Company: Join Croft Hall Medical Practice, a caring GP surgery in Torquay.
- Benefits: Gain valuable experience in healthcare with a supportive team environment.
- Other info: Opportunity for growth in a dynamic healthcare setting.
- Why this job: Make a difference in people's lives while developing your administrative skills.
- Qualifications: GCSE level education and a clear, polite telephone manner required.
The predicted salary is between 23000 - 26000 £ per year.
The Receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required.
Main duties of the job:
- Act as a central point of contact for patients, distributing information, messages and enquiries for the clinical team.
- Liaise with the multidisciplinary team members and external agencies such as secondary care and community service providers.
About us:
Croft Hall Medical Practice is a well-established GP surgery located in Torquay, providing high-quality, patient-centred primary care to individuals and families across the local community. With a dedicated team of GPs, nurses, and multidisciplinary healthcare professionals, we deliver a comprehensive range of services designed to support both immediate and long-term health needs. Our practice offers routine and urgent appointments, chronic disease management, preventative health programmes, minor illness and injury care, and access to a variety of allied health services. We are committed to delivering compassionate, accessible, and clinically effective care in a welcoming environment. Croft Hall Medical Practice continues to focus on service improvement, staff development, and collaborative working with local health and social care partners to ensure that our patients receive safe, responsive, and forward-thinking primary care.
Job responsibilities:
- Maintain and monitor practice appointment system.
- Process personal, telephone and e-requests for appointments.
- Answer incoming phone calls, dealing with the caller's request appropriately.
- Signpost patients to the correct service.
- Initiate contact with and respond to requests from patients, team members and external agencies.
- Data entry of new and temporary registrations and relevant patient information as requested.
- Input data as necessary onto patients' healthcare records.
- Direct requests for information to relevant team members (i.e., SAR, DVLA forms, insurance/solicitors letters).
- Manage all queries as necessary in an efficient manner.
- Carry out system searches as requested.
- Support all clinical staff with general tasks as required.
- Photocopy documentation as required.
- Maintain a clean, tidy and effective working area.
- Monitor and maintain the reception area and notice boards.
In addition to the core responsibilities, the Receptionist may be requested to:
- Action incoming emails and correspondence as necessary.
- Complete opening and closing procedures in accordance with the rota.
- Partake in audit as directed by the audit lead.
- Support admin team, providing cover during absences.
- Scan patient related documents and attach scanned documents to patients' healthcare records.
Person Specification:
Experience:
- Clear, polite telephone manner.
- Competent in the use of Office and Outlook.
- Experience in a GP practice.
- Experience with EMIS.
Qualifications:
- Educated to GCSE level or equivalent.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administrator in Torquay employer: Croft Hall Medical Practice
Contact Detail:
Croft Hall Medical Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator in Torquay
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Croft Hall Medical Practice. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist scenarios, like handling difficult calls or managing appointment schedules. Role-playing these situations with a friend can boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable. A smart outfit can set the right tone and show that you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Receptionist/Administrator in Torquay
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in reception or administration roles. We love seeing how your past roles align with what we do at Croft Hall Medical Practice!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the important bits that showcase your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Croft Hall Medical Practice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist/administrator. Familiarise yourself with the appointment system and how to handle patient queries. This will show that you're proactive and genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be the first point of contact for patients, practice speaking clearly and politely. You might want to role-play common scenarios, like answering phone calls or greeting patients. This will help you feel more confident during the actual interview.
✨Showcase Your Team Spirit
Croft Hall Medical Practice values collaboration, so be ready to discuss your experience working in a team. Share examples of how you've supported colleagues or worked with multidisciplinary teams in the past. This will highlight your ability to fit into their culture.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the practice, such as how they support staff development or what a typical day looks like. This shows your enthusiasm and helps you determine if it's the right fit for you.