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- Tasks: Manage bookings, respond to inquiries, and engage with customers across platforms.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible working hours and opportunities for personal growth.
- Why this job: Be the face of our brand, making a real impact on customer satisfaction.
- Qualifications: Experience in customer service, excellent communication skills, and tech-savvy.
- Other info: Work Wednesday to Sunday, 9am to 5pm, in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
Are you a highly organised, tech-savvy individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy juggling multiple tasks? If so, we want to hear from you!
We are seeking a proactive and enthusiastic Customer & Booking Coordinator to join our growing team. This role is pivotal in ensuring seamless customer experiences across multiple sites and online platforms. You will be the first point of contact for our customers, managing bookings, responding to inquiries, and building strong relationships.
Responsibilities:
- Booking Management: Efficiently manage bookings for multiple sites, ensuring accuracy and maximising occupancy.
- Email Management: Monitor and respond to inquiries across multiple email accounts in a timely and professional manner.
- Social Media Engagement: Manage and respond to messages and comments across various social media platforms, fostering positive engagement.
- Telephone Communication: Answer incoming calls, providing information and resolving queries effectively.
- Customer Follow-Up: Proactively follow up with customers after their bookings to gather feedback and encourage repeat business.
- Online Reputation Management: Monitor and respond to online reviews, maintaining a positive online presence.
- Event Coordination: Stay informed about local events and update our event calendar to enhance customer experience.
- General Administrative Support: Assist with other administrative tasks as needed.
Required Skills and Experience:
- Proven experience in customer service or a similar role.
- Excellent communication and interpersonal skills, both written and verbal. Friendly, confident and polite telephone manner.
- Excellent IT skills.
- Strong organisational and time management skills, with the ability to multitask effectively.
- Proficiency in managing multiple email accounts and social media platforms.
- Experience with booking systems or CRM software is highly desirable.
- A proactive and positive attitude with a strong attention to detail.
- Ability to work independently and as part of a team.
Typical Working Hours:
Wednesday – Sunday.
9am – 5pm.
(Subject to change depending on the needs of the business).
This job description is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve as the company expands and other duties may be required to meet the on-going needs of the company.
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Customer & Booking Coordinator employer: Croesopubsltd
Contact Detail:
Croesopubsltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Booking Coordinator
✨Tip Number 1
Familiarise yourself with our booking systems and CRM software. If you have experience with similar tools, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 3
Engage with us on social media before applying. Comment on our posts or share relevant content to show your enthusiasm for the role and your understanding of our brand.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of specific instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with our values.
We think you need these skills to ace Customer & Booking Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and booking management. Use specific examples that demonstrate your organisational skills and ability to multitask effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your tech-savvy nature. Mention how your skills align with the responsibilities of the Customer & Booking Coordinator role, and express your enthusiasm for joining the team.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent communication skills. Provide examples of how you've successfully managed inquiries via email, phone, and social media, as these are key aspects of the role.
Showcase Your IT Proficiency: Mention any experience you have with booking systems or CRM software. If you have strong IT skills, be sure to highlight them, as they are essential for managing bookings and customer interactions effectively.
How to prepare for a job interview at Croesopubsltd
✨Showcase Your Organisational Skills
As a Customer & Booking Coordinator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or bookings in the past. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Demonstrate Your Tech Savviness
Familiarise yourself with common booking systems and CRM software. During the interview, mention any relevant experience you have with technology, especially if it relates to managing emails or social media platforms.
✨Prepare for Customer Interaction Scenarios
Expect questions about handling customer inquiries and complaints. Think of specific situations where you provided exceptional service or resolved issues effectively, as this will highlight your interpersonal skills.
✨Research the Company’s Online Presence
Before the interview, check out the company’s social media and online reviews. Being knowledgeable about their reputation and recent events can help you engage in meaningful conversation and show your genuine interest in the role.
