Sales Administrator in Goole

Croda is a FTSE100 organisation driven around our purpose of Smart Science to Improve Lives™. With over 6,000 employees across 39 countries, we are focused on the research and development of novel and highly sustainable raw materials for the Life Sciences and Consumer Care sectors. We are passionate and excited about how we can develop and utilise new technologies to shape and inspire changes within an ever‑growing marketplace.

As our business looks to deliver its ambitious strategy of growth, we are looking for a full‑time Sales Administrator to join our team at Cowick to provide a seamless service to our UK & IE customer base providing product data, managing sample requests and acting as the main support for our sales teams.

Who We’re Looking For

• Educated to GCSE level, or equivalent.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a high level of accuracy.
• Confident using systems and Microsoft Office applications.
• Previous experience using CRM would be advantageous.
• Excellent customer service skills.
• Ability to prioritise workload and meet deadlines.

What You’ll Be Doing

• Be part of a team that values diversity, sustainability, and continuous innovation, where your ideas and contributions matter.
• Build and maintain strong relationships with external customers, delivering a consistently high standard of customer service.
• Use Croda systems effectively to prepare, maintain, and communicate accurate customer information as required.
• Collaborate closely with internal teams, including Supply Chain, Logistics, PAD, and Customer Service, to ensure seamless service delivery.
• Use the CRM system to generate sales leads and process samples accurately and efficiently for UK customers, ensuring full traceability throughout.
• Produce regular reports on open samples to support timely delivery, monitoring progress and proactively communicating updates to customers.
• Identify opportunities to streamline workflows and improve operational processes.
• Work towards and achieve KPI/SLA targets set by the business.
• Act as a key point of contact for customers, responding to regulatory enquiries and resolving issues in a timely and professional manner.
• Provide support to the sales team with sample‑related queries and associated documentation.
• Maintain accurate and up‑to‑date customer data within C4C.
• Ensure full compliance with company procedures, policies, and quality standards.

What We Offer

• Join a global organisation with countless opportunities for growth and leadership.
• The successful candidate will receive a competitive salary and benefits package including:
• Defined benefit pension scheme
• 25 days paid holiday allowance (plus bank holidays)
• Private medical insurance
• Free lunch in on‑site restaurant
• Access to share plans
• Cycle to work scheme
• Car leasing scheme
• Generous parental leave
• Retail platform benefits
• Free car parking on Croda sites

Additional Information

If you require any reasonable adjustments during the hiring process or experience any issues with our online application process, please email candidate@croda.com. Croda recognises employees as our strength and the diversity they bring to our workforce are directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, colour, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.