At a Glance
- Tasks: Provide top-notch customer service and support from order entry to delivery.
- Company: Join Croda, a global leader in sustainable raw materials.
- Benefits: Enjoy competitive salary, generous holiday, private medical insurance, and flexible working.
- Other info: Opportunities for growth in a supportive and inclusive environment.
- Why this job: Be part of a diverse team making a real impact in customer satisfaction.
- Qualifications: GCSE level education, strong communication skills, and customer service experience.
The predicted salary is between 25000 - 30000 € per year.
Croda is a FTSE100 organisation driven around our purpose of Smart Science to Improve Lives. With over 6,000 employees across 39 countries, we are focused on the research and development of novel and highly sustainable raw materials for the Life Sciences and Consumer Care sectors. We are passionate and excited about how we can develop and utilise new technologies to shape and inspire changes within an ever-growing marketplace.
As our business looks to deliver its ambitious strategy of growth, we are looking for a part time Customer Service Coordinator to join our team at Cowick to provide our customers with excellent customer service and support from order entry through to delivery, ensuring orders are managed efficiently and customer needs are met at every stage of the process.
Who We’re Looking For
- Educated to GCSE level, or equivalent.
- Excellent communication and interpersonal skills.
- Strong attention to detail and a high level of accuracy.
- Previous experience in a customer service or customer-facing role.
- Confident using systems and Microsoft Office applications.
- Previous experience using SAP would be advantageous.
What You’ll Be Doing
- Be part of a team that values diversity, sustainability, and continuous innovation, where your ideas and contributions matter.
- You will play a key role in delivering excellent customer experience, supporting customers and internal teams to ensure a seamless service from order entry through to delivery.
- Providing excellent customer service to a dedicated account portfolio.
- Being the main point of contact for all customer enquiries.
- Building strong relationships with customers to support satisfaction, retention and long term business growth.
- Setting up and maintaining accurate customer master data.
- Processing customer orders accurately and efficiently, including understanding of stock availability.
- Managing the full customer service process from order entry through to delivery.
- Working collaboratively with internal teams and stakeholders to deliver a high-quality customer experience.
- Handle customer aftercare including complaints, delivery issues and service-related problems to achieve customer satisfaction.
- Working to meet KPI’s and SLA’s.
- Contribute to continuous improvement to the customer service process.
What We Offer
- Join a global organisation with countless opportunities for growth and leadership.
- The successful candidate will receive a competitive salary and benefits package including:
- Defined benefit pension scheme
- 26.5 days paid holiday allowance (inclusive of bank holidays)
- Private medical insurance
- Free lunch in on-site restaurant
- Access to share plans
- Cycle to work scheme
- Car leasing scheme
- Generous parental leave
- Retail platform benefits
- Free car parking on Croda sites
- Flexible working arrangements
Customer Relationship Coordinator in Goole employer: Croda
Croda is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and a comprehensive benefits package, including a defined benefit pension scheme and generous holiday allowance. Located in Cowick, our work culture fosters diversity, sustainability, and innovation, ensuring that every team member's contributions are valued while providing ample opportunities for professional development within a global organisation committed to improving lives through smart science.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Coordinator in Goole
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Relationship Coordinator role.
✨Tip Number 2
Prepare for the interview by researching Croda and understanding their values. We want to see how you can fit into their culture of diversity and innovation. Show them you’re not just another candidate, but someone who truly aligns with their mission!
✨Tip Number 3
Practice your communication skills! As a Customer Service Coordinator, you’ll need to be clear and confident. We suggest doing mock interviews with friends or using online resources to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that interview!
We think you need these skills to ace Customer Relationship Coordinator in Goole
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relationship Coordinator role. Highlight your customer service experience and any relevant skills that match what we're looking for, like attention to detail and communication skills.
Show Your Passion:Let us know why you're excited about joining Croda! Share your enthusiasm for customer service and how you can contribute to our mission of Smart Science to Improve Lives. A bit of personality goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your qualifications and experiences without having to sift through unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our official website. This ensures that we receive your details directly and helps us keep track of all applications efficiently. Plus, it’s super easy!
How to prepare for a job interview at Croda
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what excellent customer service looks like, especially in a role that involves managing customer enquiries and complaints. Be ready to share examples from your past experiences where you’ve gone above and beyond for a customer.
✨Familiarise Yourself with SAP and Microsoft Office
Since previous experience with SAP is advantageous, it’s a good idea to familiarise yourself with its basic functionalities if you haven’t already. Also, ensure you’re comfortable using Microsoft Office applications, as these will be essential in processing orders and maintaining customer data.
✨Demonstrate Attention to Detail
In this role, accuracy is key. Prepare to discuss how you ensure attention to detail in your work. You might want to mention specific strategies you use to avoid errors when processing orders or managing customer data, as this will show you understand the importance of precision in customer service.
✨Show Your Team Spirit
Croda values collaboration, so be prepared to talk about how you work well in a team. Share examples of how you’ve collaborated with colleagues to improve customer service or resolve issues. Highlighting your ability to work with internal teams will demonstrate that you’re a great fit for their culture.
