Customer Service Administrator (FTC)

Overview

Croda is a FTSE100 organisation driven around our purpose of Smart Science to Improve Lives™. With over 6,000 employees across 39 countries, we focus on the research and development of novel and highly sustainable raw materials for the Life Sciences and Consumer Care sectors. We are looking for a Customer Service Administrator at our head office, Cowick Hall, in East Yorkshire on a temporary, fixed-term contract until September 2026.

You will be responsible for providing clerical and administrative support to the Export Customer Relationship Team.

Responsibilities

• Taking responsibility for booking orders for free of charge product samples to external and internal customers
• Liaising with manufacturing sites/warehouses to obtain information relating to sample stock availability and sample order tracking details
• Extracting and distributing reports from the SAP system
• Monitoring a shared inbox, and distributing work to other team members
• Other ad-hoc duties as required, to facilitate the work of the Customer Relationship Coordinators

Qualifications

• You will have excellent communication skills, capable of building effective working relationships and working well as part of a team.
• You must have a high level of attention to detail to ensure work is produced to a high standard and communications and arrangements are accurate.
• Good planning and organisation skills are required
• Educated to GCSE level or equivalent in English and Maths at grades C or above
• Competent with Microsoft Office applications.
• SAP user experience (desirable but not essential)
• RSA/NVQ/Admin Qualification preferable (desirable but not essential)

What You’ll Be Doing

• Be part of a team that values diversity, sustainability, and continuous innovation, where your ideas and contributions matter.

What We Offer

Join a global organisation with countless opportunities for growth and leadership. The successful candidate will receive a competitive salary and benefits package including:

• Defined benefit pension scheme
• 25 days paid holiday allowance (plus bank holidays)
• Private medical insurance
• Free lunch in on-site restaurant
• Access to share plans
• Cycle to work scheme
• Car leasing scheme
• Generous parental leave
• Retail platform benefits
• Free car parking on Croda sites
• Flexible working arrangements

Additional Information

This is a hybrid position based at our Cowick Hall site.

If you require any reasonable adjustments during the hiring process or experience any issues with our online application process, please email candidate@croda.com.

Croda recognises employees as our strength and the diversity they bring to our workforce are directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, colour, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\’ and employees\’ religious practices and beliefs, as well as any mental health or physical disability needs.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Chemical Manufacturing
• Pharmaceutical Manufacturing
• Biotechnology Research

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