At a Glance
- Tasks: Provide top-notch customer service and support from order entry to delivery.
- Company: Join Croda, a global leader in sustainable raw materials.
- Benefits: Enjoy competitive salary, 26.5 days holiday, private medical insurance, and flexible working.
- Other info: Opportunities for growth and leadership in a supportive environment.
- Why this job: Be part of a diverse team making a real impact in customer satisfaction.
- Qualifications: GCSE educated with strong communication skills and customer service experience.
The predicted salary is between 25000 - 30000 € per year.
Croda is a FTSE100 organisation driven around our purpose of Smart Science to Improve Lives. With over 6,000 employees across 39 countries, we are focused on the research and development of novel and highly sustainable raw materials for the Life Sciences and Consumer Care sectors. We are passionate and excited about how we can develop and utilise new technologies to shape and inspire changes within an ever-growing marketplace.
As our business looks to deliver its ambitious strategy of growth, we are looking for a part time Customer Service Coordinator to join our team at Cowick to provide our customers with excellent customer service and support from order entry through to delivery, ensuring orders are managed efficiently and customer needs are met at every stage of the process.
Who We’re Looking For
- Educated to GCSE level, or equivalent.
- Excellent communication and interpersonal skills.
- Strong attention to detail and a high level of accuracy.
- Previous experience in a customer service or customer-facing role.
- Confident using systems and Microsoft Office applications.
- Previous experience using SAP would be advantageous.
What You’ll Be Doing
- Be part of a team that values diversity, sustainability, and continuous innovation, where your ideas and contributions matter.
- You will play a key role in delivering excellent customer experience, supporting customers and internal teams to ensure a seamless service from order entry through to delivery.
- Providing excellent customer service to a dedicated account portfolio.
- Being the main point of contact for all customer enquiries.
- Building strong relationships with customers to support satisfaction, retention and long term business growth.
- Setting up and maintaining accurate customer master data.
- Processing customer orders accurately and efficiently, including understanding of stock availability.
- Managing the full customer service process from order entry through to delivery.
- Working collaboratively with internal teams and stakeholders to deliver a high-quality customer experience.
- Handle customer aftercare including complaints, delivery issues and service-related problems to achieve customer satisfaction.
- Working to meet KPI’s and SLA’s.
- Contribute to continuous improvement to the customer service process.
What We Offer
- Join a global organisation with countless opportunities for growth and leadership.
- The successful candidate will receive a competitive salary and benefits package including:
- Defined benefit pension scheme
- 26.5 days paid holiday allowance (inclusive of bank holidays)
- Private medical insurance
- Free lunch in on-site restaurant
- Access to share plans
- Cycle to work scheme
- Car leasing scheme
- Generous parental leave
- Retail platform benefits
- Free car parking on Croda sites
- Flexible working arrangements
Customer Relationship Coordinator employer: Croda
Croda is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and a comprehensive benefits package, including a defined benefit pension scheme and generous holiday allowance. Located in Cowick, our work culture fosters diversity, sustainability, and innovation, ensuring that every team member's contributions are valued while providing ample opportunities for career advancement within a global organisation. Join us to be part of a dedicated team committed to delivering outstanding customer service and making a meaningful impact in the Life Sciences and Consumer Care sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Croda on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or complaints. We want you to show off those excellent communication skills!
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will help us see that you're the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Croda team.
We think you need these skills to ace Customer Relationship Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Relationship Coordinator role. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role requires excellent communication, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to demonstrate your interpersonal skills in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other amazing opportunities we have!
How to prepare for a job interview at Croda
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to handle enquiries, complaints, and the importance of building strong relationships with customers. This will show that you’re ready to provide excellent service right from the start.
✨Familiarise Yourself with SAP and Microsoft Office
If you have experience with SAP, make sure to highlight it during your interview. If not, do a bit of research on how it works. Also, be comfortable discussing your proficiency in Microsoft Office applications, as these are crucial for managing customer data and processing orders efficiently.
✨Demonstrate Attention to Detail
Since the role requires a high level of accuracy, prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in an order or ensuring customer data was correct, these stories will illustrate your capability.
✨Show Enthusiasm for Continuous Improvement
Croda values innovation and improvement, so come prepared with ideas on how you could enhance the customer service process. This shows that you’re not just looking to fill a role but are genuinely interested in contributing to the company’s growth and success.
