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- Tasks: Coordinate UK & IE customer orders for timely and accurate delivery.
- Company: Join Croda, a global leader in sustainable raw materials.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and more.
- Why this job: Make a real impact in a dynamic environment focused on growth and innovation.
- Qualifications: GCSE or equivalent; shipping/logistics experience preferred but not essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Croda is a FTSE100 organisation driven around our purpose of Smart Science to Improve Lives™. With over 6,000 employees across 39 countries, we are focused on the research and development of novel and highly sustainable raw materials for the Life Sciences and Consumer Care sectors. We are passionate and excited about how we can develop and utilise new technologies to shape and inspire changes within an ever‑growing marketplace.
The newly created role will be responsible for organising and facilitating the timely and accurate delivery of UK & IE customer orders, with a strong customer‑centric focus.
Who We’re Looking For
- GCSE or equivalent
- SAP experience is desirable but not essential
- Extensive experience in shipping and/or logistics
- Highly organised with strong attention to detail
- Ability to work to tight/competing deadlines
- Strong teamwork skills, collaboratively effectively to streamline and standardise processes
What You’ll Be Doing
- Coordinate and organise UK & IE customer orders to ensure timely and accurate delivery
- Act as the key link between Customer Care and the 3PL logistics provider, ensuring smooth order fulfilment
- Build shipments in line with customer‑specific requirements, SLAs and potential customs regulations
- Manage delivery issues, escalations, returns and credit‑blocked orders to minimise customer impact
- Maintain accurate system data and support continuous improvement of order fulfilment processes
- Support during cover periods of the current Customer Care team
What We Offer
Join a global organisation with countless opportunities for growth and leadership. The successful candidate will receive a competitive salary and benefits package including:
- Defined benefit pension scheme
- 25 days paid holiday allowance (plus bank holidays)
- Private medical insurance
- Free lunch in on‑site restaurant
- Access to share plans
- Cycle to work scheme
- Car leasing scheme
- Generous parental leave
- Free car parking on Croda sites
Croda recognises employees as our strength and the diversity they bring to our workforce are directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, colour, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Supply Chain and Customer Service Coordinator in Goole employer: Croda Singapore
Contact Detail:
Croda Singapore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain and Customer Service Coordinator in Goole
✨Tip Number 1
Network like a pro! Reach out to people in the supply chain and customer service sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching Croda's values and recent projects. Show us that you're not just another candidate; demonstrate your passion for smart science and how you can contribute to their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to logistics and customer service. We want to see how you handle tight deadlines and tricky situations, so be ready with examples!
✨Tip Number 4
Apply through our website for the best chance of getting noticed. Tailor your application to highlight your organisational skills and teamwork experience, as these are key for the role at Croda.
We think you need these skills to ace Supply Chain and Customer Service Coordinator in Goole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Supply Chain and Customer Service Coordinator role. Highlight your relevant experience in shipping, logistics, and customer service. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Croda and how you can contribute to our mission of Smart Science to Improve Livesâ„¢. Keep it engaging and personal.
Showcase Your Teamwork Skills: Since collaboration is key in this role, make sure to mention any experiences where you've worked effectively in a team. We love seeing how you can contribute to streamlining processes and enhancing customer satisfaction.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Croda!
How to prepare for a job interview at Croda Singapore
✨Know Your Supply Chain Basics
Brush up on your supply chain and logistics knowledge. Understand the key processes involved in order fulfilment, especially how they relate to customer service. This will show that you’re not just familiar with the role but also passionate about making a difference.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've successfully managed competing deadlines in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will highlight your ability to stay organised and focused under pressure.
✨Showcase Your Teamwork Experience
Since this role requires strong teamwork skills, think of instances where you collaborated effectively with others. Be ready to discuss how you’ve streamlined processes or resolved conflicts within a team setting, as this will resonate well with their focus on collaboration.
✨Ask Insightful Questions
Prepare thoughtful questions about Croda’s approach to customer service and supply chain management. This shows your genuine interest in the company and the role, plus it gives you a chance to assess if the company culture aligns with your values.