At a Glance
- Tasks: Deliver excellent customer service and support from order entry to delivery.
- Company: Join Croda, a global leader in sustainable raw materials.
- Benefits: Enjoy competitive salary, 26.5 days holiday, and flexible working options.
- Other info: Be part of a team that values innovation and continuous improvement.
- Why this job: Make a real impact while growing your career in a diverse environment.
- Qualifications: GCSE level education and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Croda is a FTSE100 organisation driven around our purpose of Smart Science to Improve Lives™. With over 6,000 employees across 39 countries, we are focused on the research and development of novel and highly sustainable raw materials for the Life Sciences and Consumer Care sectors. We are passionate and excited about how we can develop and utilise new technologies to shape and inspire changes within an ever-growing marketplace.
As our business looks to deliver its ambitious strategy of growth, we are looking for a part time Customer Service Coordinator to join our team at Cowick to provide our customers with excellent customer service and support from order entry through to delivery, ensuring orders are managed efficiently and customer needs are met at every stage of the process.
Who We’re Looking For:
- Educated to GCSE level, or equivalent.
- Excellent communication and interpersonal skills.
- Strong attention to detail and a high level of accuracy.
- Previous experience in a customer service or customer-facing role.
- Confident using systems and Microsoft Office applications.
- Previous experience using SAP would be advantageous.
What You’ll Be Doing:
- Be part of a team that values diversity, sustainability, and continuous innovation, where your ideas and contributions matter.
- Play a key role in delivering excellent customer experience, supporting customers and internal teams to ensure a seamless service from order entry through to delivery.
- Providing excellent customer service to a dedicated account portfolio.
- Being the main point of contact for all customer enquiries.
- Building strong relationships with customers to support satisfaction, retention and long term business growth.
- Setting up and maintaining accurate customer master data.
- Processing customer orders accurately and efficiently, including understanding of stock availability.
- Managing the full customer service process from order entry through to delivery.
- Working collaboratively with internal teams and stakeholders to deliver a high-quality customer experience.
- Handle customer aftercare including complaints, delivery issues and service-related problems to achieve customer satisfaction.
- Working to meet KPI’s and SLA’s.
- Contribute to continuous improvement to the customer service process.
What We Offer:
- Join a global organisation with countless opportunities for growth and leadership.
- The successful candidate will receive a competitive salary and benefits package including:
- Defined benefit pension scheme
- 26.5 days paid holiday allowance (inclusive of bank holidays)
- Private medical insurance
- Free lunch in on-site restaurant
- Access to share plans
- Cycle to work scheme
- Car leasing scheme
- Generous parental leave
- Free car parking on Croda sites
- Flexible working arrangements
Additional Information:
If you require any reasonable adjustments during the hiring process or experience any issues with our online application process, please email candidate@croda.com. Croda recognises employees as our strength and the diversity they bring to our workforce are directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, colour, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Customer Relationship Coordinator employer: Croda Singapore
At Croda, we pride ourselves on being a leading FTSE100 organisation that values our employees as the cornerstone of our success. Located in Cowick, we offer a vibrant work culture that promotes diversity, sustainability, and continuous innovation, alongside a competitive benefits package including generous holiday allowance, private medical insurance, and flexible working arrangements. Join us to not only advance your career but also to make a meaningful impact in the Life Sciences and Consumer Care sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Croda. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by researching Croda's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of Smart Science to Improve Lives™.
✨Tip Number 3
Practice your customer service scenarios! Think about how you’d handle different situations, like complaints or delivery issues. We want to see that you can keep your cool and provide excellent service under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Croda team and ready to dive into the customer service world.
We think you need these skills to ace Customer Relationship Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relationship Coordinator role. Highlight your customer service experience and any relevant skills that match what Croda is looking for. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share an example of how you've successfully handled customer enquiries in the past.
Be Detail-Oriented:Attention to detail is key in this position. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their documents are polished and professional, as it reflects the care you'll bring to managing customer orders.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to our hiring team, and you'll be one step closer to joining us at Croda. Don't miss out on this opportunity!
How to prepare for a job interview at Croda Singapore
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what excellent customer service looks like, especially in a role like the Customer Relationship Coordinator. Be ready to share examples of how you've handled customer inquiries or complaints in the past.
✨Familiarise Yourself with Croda
Do some research on Croda and their mission of Smart Science to Improve Lives™. Knowing their values and recent developments will help you align your answers with what they’re looking for. It shows genuine interest and can set you apart from other candidates.
✨Highlight Your Attention to Detail
Since this role requires strong attention to detail, prepare to discuss specific instances where your accuracy made a difference. Whether it’s processing orders or managing customer data, be ready to demonstrate how you ensure precision in your work.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, customer service processes, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if Croda is the right fit for you.
