At a Glance
- Tasks: Lead a team to deliver exceptional service and drive sales in a vibrant retail environment.
- Company: Join a fun and dynamic brand known for its innovative footwear.
- Benefits: Growth opportunities, competitive pay, and a supportive team culture.
- Other info: Flexible hours and a chance to be a proud brand ambassador.
- Why this job: Be part of a passionate team creating memorable shopping experiences for consumers.
- Qualifications: 2-3 years retail experience with strong leadership and communication skills.
The predicted salary is between 20610 - 25190 £ per year.
As an Assistant Store Manager you will have the opportunity to provide valuable experiences and deliver world-class service to our consumers on a daily basis. In this role you will be responsible for opening and closing procedures, educating team members on product and promotions, and driving daily sales targets to achieve company goals and initiatives. This role offers growth opportunities and the chance to work with exceptional teammates and partners in the industry.
What You'll Do
- Deliver outstanding service to our consumers using our C.H.A.R.M. service model.
- Establish and nurture relationships with consumers, team members, and the community, demonstrating a passion for selling and finding innovative ways to engage with consumers.
- Lead the store team in meeting and exceeding performance metrics, including sales, consumer service and charms.
- Coordinate, delegate, prioritize and meet store deadlines and follow up on daily activities.
- Contribute to creating an enjoyable team environment that encourages sharing of suggestions, ideas and concerns.
- Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
- Support team members in the daily execution of retail operations i.e., POS system management, stock replenishment, pricing and markdown processes, loyalty program promotion, and maintaining cleanliness and recovery standards.
- Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures.
What You'll Bring to the Table
- 2 – 3 years of total retail experience, with a preference for candidates with previous store leadership roles.
- Proven leadership skills, with a drive to challenge, empower, and achieve team results.
- Proven communication skills in local language and English (written and verbal) to successfully connect with store team, operations managers, district managers & corporate partners.
- Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential.
- A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
- A proactive approach to completing tasks efficiently and with attention to detail.
- Proficiency in MS Office and different POS systems.
- A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.
Assistant Store Manager in York employer: CROCS
Crocs, Inc. is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that prioritises employee engagement and development. With a focus on creating memorable customer experiences, team members benefit from flexible scheduling, comprehensive training, and opportunities for career growth within a globally recognised brand. Join us to be part of a supportive team that values your contributions and fosters a fun, inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in York
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like CROCS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like CROCS!
We think you need these skills to ace Assistant Store Manager in York
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at CROCS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at CROCS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show CROCS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at CROCS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
