At a Glance
- Tasks: Lead operational delivery for exciting pop-up events and FMCG activations across the UK.
- Company: Join Croci Collective, a fast-growing direct marketing business with a vibrant culture.
- Benefits: Enjoy a competitive salary, performance bonuses, and opportunities for profit sharing.
- Other info: Be part of a dynamic team with high levels of autonomy and career growth potential.
- Why this job: Make a real impact by shaping operational excellence for top consumer brands.
- Qualifications: Experience in operations leadership, logistics, and managing complex projects is essential.
The predicted salary is between 80000 - 100000 £ per year.
Ready to lead the operational engine behind one of the UK's fastest-growing direct marketing businesses? Do you thrive on bringing hundreds of moving parts together, balancing logistics, people, compliance and commercial performance to deliver exceptional results? At Croci Collective, we don't organise events. We deliver high-performing sales activations at them across the US, Ireland and the UK for the likes of HelloFresh, Green Chef, tails.com, The Modern Milkman, Beer 52.
Every week our teams operate across multiple consumer exhibitions, retail venues and live events throughout the UK and Ireland on behalf of leading FMCG and subscription brands. Behind every successful campaign is an operational machine coordinating people, equipment, logistics, compliance and performance. We're now looking for a commercially minded Head of Operations to lead that machine. Working alongside the CEO, you'll play a key role in building scalable operational excellence while remaining close to the day-to-day delivery of a fast-moving, ambitious business.
P.S. We love fun, engaging and friendly people who genuinely represent our culture.
The Role at a Glance:
- Hybrid - London Based with Regular UK Event Travel (ideally 2 hours from London)
- Plus Car Allowance / Travel Support, Potential Profit Share Opportunity & More
- Full Time - Permanent
- Reporting to: CEO
- Company: High-Growth Direct Marketing & Consumer Events Business
- Culture: Entrepreneurial | Hands-On | Fast-Paced | Collaborative | High Accountability
Your Background / Skills:
- Operations Leadership
- Logistics
- Pop-Up Events
- Experiential Marketing
- FMCG Activations
- Workforce Planning
- IR35 Compliance
- Contractor Management
- Warehouse Operations
- Compliance
Welcome to Croci Collective. We are Croci Collective, one of the UK's fastest-growing direct marketing businesses specialising in subscription product sales through consumer exhibitions, retail activations and live events nationwide. Working with some of the UK's best-known consumer and FMCG brands, we deploy high-performing sales teams across a packed calendar of events throughout the UK and Ireland. Our success is built on exceptional operational delivery. Every week we're coordinating people, logistics, transport, accommodation, equipment and client expectations across multiple live activations. It takes strong leadership, commercial awareness and operational excellence to keep everything running smoothly.
As we continue to scale, including exciting international growth plans, we're looking for a Head of Operations who can build operational excellence while remaining close to the detail that makes our business successful.
Where You'll Make an Impact:
This isn't a traditional corporate operations role. Likewise, this isn't an event organiser position. We're looking for someone who understands the operational challenges behind delivering multiple pop-up activations nationwide, rather than organising one-off corporate events or conferences. You’ll lead the operational delivery behind multiple live campaigns running simultaneously across the UK, overseeing logistics, workforce deployment, warehouse operations, contractor compliance, transport planning and operational performance to ensure every campaign is delivered safely, efficiently and profitably. Working closely with the CEO, you'll strengthen operational processes, improve scalability and continue building the infrastructure needed to support Croci’s ambitious growth plans.
What Your Day Might Look Like:
- Leading operational delivery across nationwide pop-up events and exhibition campaigns
- Overseeing workforce planning, logistics, transport, accommodation and equipment movement
- Managing operational activity across multiple concurrent live events and activations
- Supporting warehouse operations and logistics planning in a client facing - events, promotions, brand events or related space.
- Leading freelance workforce planning, deployment and contractor management
- Ensuring operational compliance, including a strong understanding of IR35 and contractor engagement
- Monitoring Health & Safety, operational risk and compliance across field activities
- Managing relationships with venues, organisers, suppliers and client stakeholders
- Developing scalable SOPs, workflows and operational processes
- Driving KPI reporting, operational performance and continuous improvement initiatives
- Supporting operational budgeting, campaign profitability and cost control
- Coaching, mentoring and developing Operational Managers and wider teams
- Acting as the senior escalation point for operational challenges and client delivery
- Championing systems, automation and operational improvements
- Supporting future UK growth and international expansion initiatives
About You:
You’ll probably come from a business where operational logistics are critical to successful delivery. Perhaps you've worked within field marketing, retail activation, experiential marketing, consumer events, exhibition services, FMCG or another operationally complex environment involving multiple concurrent sites and large field-based teams. You'll likely bring:
- Proven experience leading complex operational functions within fast-paced environments
- Strong experience managing logistics across multiple live projects, campaigns or field operations
- Experience managing freelance or contractor workforces, with a sound understanding of IR35 compliance
- Knowledge of warehouse, transport or field logistics operations
- Strong commercial awareness with experience managing operational budgets and performance
- Excellent organisational skills with the ability to prioritise multiple moving parts
- Experience leading managers and building high-performing operational teams
- Strong stakeholder management and relationship-building skills
- A hands-on, pragmatic approach with the confidence to roll your sleeves up whenever needed
- The ability to balance operational delivery with longer-term business improvement
Ideal Backgrounds May Include:
- Consumer Brand Activations
- Field Operations
Why Join Croci Collective?
- Become a key member of the senior leadership team
- Work directly alongside the CEO with genuine influence over the future of the business
- Lead operational delivery for nationally recognised consumer brands
- Help shape the operational infrastructure of a rapidly scaling business
- Fast-paced, entrepreneurial culture where good ideas become reality quickly
- Performance bonus with realistic OTE of £100,000
- Long-term progression and potential profit share opportunity
- High levels of autonomy, ownership and variety
If you're an operational leader who enjoys solving complex logistical challenges, leading people and building scalable operational excellence, we'd love to hear from you. Apply today and help shape the next chapter of Croci Collective's growth journey.
Your Experience / Background / Previous Roles May Include:
- Head of Operations
- Operations Manager
- Senior Operations Manager
- Regional Operations Manager
- Field Operations Manager
- Event Operations Manager
- Experiential Operations Manager
- Logistics Manager
- Operations Director
- Field Marketing Operations Manager
- Activation Operations Manager
- Workforce Operations Manager
Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations / GM - Field Marketing Events Consumer Brands in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Croci Collective Ltd and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Croci Collective Ltd!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Croci Collective Ltd keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Head of Operations / GM - Field Marketing Events Consumer Brands in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Croci Collective Ltd:This is your chance to really connect with the team at Croci Collective Ltd. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Croci Collective Ltd
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Croci Collective Ltd.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Croci Collective Ltd that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Croci Collective Ltd. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
