Executive Assistant in Durham

Executive Assistant – Assisted Living
At Croasdaile Village, we value and recognize the importance of supporting, training and retraining our staff. Our mission of providing excellent services leading to an abundant life is an important goal of our Continuing Care Retirement Community (CCRC).
Croasdaile Village provides competitive salaries, educational opportunities and a comprehensive benefit package. We are an equal opportunity employer and a drug-free workplace.
SUMMARY

Supports the Assisted Living Administrator and RN Clinical Supervisor by scheduling appointments, providing information to callers, and otherwise relieves the Assisted Living Administrator and RN Clinical Supervisor of clerical work, administrative and business detail by performing the following duties. Also assists other Assisted Living department needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

-Payroll check for accuracy correct miss punches

-Monthly Long term care insurance claims
-Scheduling and staffing this would include the management of call outs
-Resident appointments arrange clinic and off site medical appointments
-Assisting with medical records we currently have boxes of items that need to be sent to offsite storage. We have records that need to be kept on site for a year that needs to be boxed up and prepared to go to the new location. Also to assist with —upload and scanning daily physician notes, orders, lab requisitions etc.
-Funneling of unit and marketing phone calls
-Assisting with unscheduled tours
-Managing concern log
-Managing and updating unit binders, elopement books, departmental handbooks
-Assisting with marketing needs (tours, pricing, appointments, meet and greets)
-Order supplies, ensure appropriate billing
-Scheduling family meetings
-Record keeping and reporting
-Transcribing meeting notes
-Assist in employee orientation
-Assist in managing employee and resident files
-Generating monthly reports

Practices Extraordinary Impressions and interacts courteously, tactfully and politely with managers, co-workers, residents, vendors or associates to preserve productivity and moral.

EXTRAORDINARY IMPRESSIONS Compassion – You will exercise both empathy and sympathy through all of our customer interactions. Connections – You will use your resources, knowledge, and compassion to cultivate trusting relationship within a culture of caring to ensure that physical, emotional, spiritual, and psychological needs are met. You will work to ensure that our environment is safe, clean, and focused on the customer. Commitment – You will extend our commitment to our customers beyond departmental expectations by taking an active part in residents\’ lives, regardless of the need. Communication – You will work to communicate with residents and family members clearly, promptly, and accurately.

Hospitality Promises

• You will be expected to greet all warmly, by name and with a smile.
• You will be expected to treat everyone with courteous respect.
• You will strive to anticipate our resident\’s needs and act accordingly.
• You will listen and respond enthusiastically in a timely manner.
• You will hold yourself and others accountable.
• You will make our residents feel important.
• You will embrace and value everyone\’s differences.
• You will ask \\\”Is there anything else I can do for you?\\\”
• You will maintain a high level of professionalism, both in conduct and appearance, at all times.
• You will pay attention to details.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual must have good interpersonal skills and be able to work well with our residents, family members, and staff. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK SCHEDULE:

Full Time 8:00 AM – 5:00 PM Monday – Friday.

EDUCATION and/or EXPERIENCE

Associates degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or

equivalent combination of education and experience. Experience using Microsoft Word, Excel, and Powerpoint required.

LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Some highlights of our COMPREHENSIVE Benefit Package for qualifying full-time and part-time Team Members may include:

• 128+ hours of annual Paid Time Off PLUS Holiday Pay and PTO Sellback/Cash-in
• Choices of affordable and comprehensive Health Insurance options for Employee, Child, Family and/or Spouse
• Dental Plan
• Prescription Drugs Plan
• Vision Plan
• 403b Plan (retirement plan with employer matching program)
• Group Term Life/AD&D
• Long Term Disability
• PTO and Holidays
• Flexible Spending Account
• Dependent Care Account
• Short-Term Disability Insurance, Cancer, Critical Illness and Whole Life Insurance
• Wellness Plan that is attached to the medical benefits
• Employee Assistance Program and Work-Life Services