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For Companies At a Glance
- Tasks: Manage customer accounts and build long-term relationships while driving sales growth.
- Company: High-growth tech company revolutionising the fleet industry with innovative SaaS solutions.
- Benefits: Flexible home/hybrid work, competitive salary, and opportunities for professional development.
- Why this job: Join a mission-driven team making a real impact on fuel efficiency and safety.
- Qualifications: Experience in B2B account management and exceptional communication skills required.
- Other info: Dynamic role with international exposure and excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Role: Senior Account Manager
Based: Home/Hybrid
The Business: Our client is a high-growth technology company that provides a SaaS-based service to the fleet industry, improving fuel efficiency and safety for businesses and private motorists. Their technology has been proven to reduce fuel use and emissions rates by 10-20%, and at-fault accidents and wear and tear by 40-50%.
About the role: Account Managers are responsible for maintaining long-term, trusting relationships with customers. The role involves overseeing a portfolio of assigned customers, generating new business from existing clients, and actively seeking further opportunities. Acting as the lead point of contact for assigned customers, you will be expected to answer queries and become a trusted advisor to improve the customer experience.
Key duties and responsibilities:
- Implement, manage and develop positive working relationships with multiple customer accounts including international fleets.
- Facilitate regular communication both remotely (Teams & mobile) and face-to-face.
- Manage customers with integrity and diligence, ensuring that expectations are met.
- Understand the data related to customers and help to surface insights.
- Assist customers in embedding it in their business, including organising training for managers, drivers, and other staff.
- Ensure that the offering is well-understood, especially in terms of Driver Rewards and Gamification.
- Generate sales and revenue among customer accounts.
- Manage the customer renewal process to achieve set customer renewal KPIs.
- Work with the Product Teams to ensure customer expectations align with product specifications.
- Work as part of a team to develop and implement marketing, support, and engagement strategies.
- Record, update and maintain customer data on the CRM system.
- Work closely with colleagues who interact with the same accounts to ensure consistent service.
- Review and respond clearly to customer queries.
- Attend and schedule customer visits, presentations, and site training in the UK & abroad.
Key skills, experience and qualifications:
- Experience of running B2B accounts is essential.
- Outstanding customer relations skills are essential.
- Ability to multi-task and meet deadlines is essential.
- Exceptional oral and written communication skills are essential.
- First-class problem-solving & analytical skills are essential.
- Working knowledge of Microsoft packages is essential.
- Experience in the transport services sector is desirable.
Senior Account Manager in Newport employer: Critical Selection Limited
Contact Detail:
Critical Selection Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their SaaS offerings and how they impact fuel efficiency and safety. This will help you show off your knowledge and passion during the conversation.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with managing B2B accounts and building long-term relationships. Highlight your problem-solving skills and how you've successfully generated sales in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Account Manager in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience with B2B accounts and customer relations, as these are key for us. Use specific examples that showcase your skills in managing relationships and generating new business.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention your understanding of the fleet industry and how you can help improve customer experiences. Keep it engaging and personal!
Showcase Your Communication Skills: Since exceptional communication is essential for this role, make sure your written application reflects that. Be clear, concise, and professional in your language. This is your opportunity to demonstrate your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Critical Selection Limited
✨Know Your Customer
Before the interview, research the company’s existing customer base and their needs. Understand how the SaaS service improves fuel efficiency and safety. This will help you demonstrate your ability to maintain long-term relationships and show that you can be a trusted advisor.
✨Showcase Your Communication Skills
Prepare to discuss examples of how you've effectively communicated with clients in the past. Highlight your experience in managing expectations and resolving issues. Practising clear and concise responses will showcase your exceptional oral and written communication skills.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in B2B account management. Be ready to explain your analytical approach to problem-solving and how you’ve used data to provide insights to customers, which is crucial for this role.
✨Familiarise Yourself with the Product
Make sure you understand the technology behind the service, especially features like Driver Rewards and Gamification. Being knowledgeable about the product will allow you to engage in meaningful discussions and show that you can help customers embed these solutions into their businesses.
