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For Companies At a Glance
- Tasks: Manage customer accounts and build long-term relationships while driving sales.
- Company: High-growth tech company revolutionising the fleet industry with innovative SaaS solutions.
- Benefits: Competitive salary, 40% bonus, generous leave, and enhanced family leave.
- Why this job: Join a mission to improve fuel efficiency and safety while making a real impact.
- Qualifications: Experience in B2B account management and outstanding communication skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 46200 - 62000 £ per year.
£55-62k plus 40% bonus and excellent benefits
Ref: VR1571 - South/Midlands
Job type: Permanent
Role: Senior Account Manager
Based: Home/Hybrid
The Business
Our client is a high-growth technology company. They provide a SaaS based service to the fleet industry that improves businesses and private motorists fuel efficiency and safety. Their technology has been proven to reduce fuel use and emissions rates by 10-20%, and at-fault accidents and wear and tear by 40-50%. It connects to your vehicle's on-board computer and uses all the live data it produces to analyse how efficiently you are driving. It's similar to how performance is analysed in Formula 1. Beyond the vehicle, our proprietary gamification platform engages users via our app, giving our driver community the opportunity to engage in their performance and to win weekly cash prizes and rewards for achieving Elite Driver standard.
About the role
Account Managers are responsible for maintaining long term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, generate new business from existing clients and actively seek further opportunities. Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience.
Key duties and responsibilities
- Implement, manage and develop positive working relationships with multiple customer accounts including international fleets
- Facilitate regular communication both remotely (Teams & mobile) and face-to-face
- Manage customers with integrity and diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it
- Understand the data related to your customers and help to surface insight, not just replay data
- Assist customers in embedding it in their business including organising training for managers, drivers and other staff
- Ensure that the offering is well-understood, especially in terms of Driver Rewards and Gamification
- Generate sales and revenue among customer accounts
- Manage the customer renewal process to achieve set customer renewal KPIs
- Work with the Product Teams to deliver; and ensure customer expectations are aligned with the specification for each product
- Work as part of a team to develop and implement marketing, support and engagement strategies
- Record, update and maintain customer data on the CRM system which covers off key strategic mapping of the customer
- Work closely with other colleagues who also have interaction on the same accounts to ensure consistent service to customers
- Review and respond clearly to customer queries
- Attend and schedule customer visits, presentations and site training in the UK & abroad
- Compliance and assistance with the requirements of 9001 & 27001
Key skills, experience and qualifications
- Experience of running B2B accounts is essential
- Outstanding customer relations skills are essential
- Ability to multi-task across and meet deadlines is essential
- Exceptional oral and written communication skills are essential
- First-class problem-solving & analytical skills is essential
- Working knowledge of Microsoft packages is essential
- Experience in the transport services sector is desirable
24 days of annual leave (plus bank holidays)
End-of-year company closure from 25 Dec to 01 Jan inclusive (-3 days of annual leave allowance)
1 day of birthday leave – an additional day off to celebrate!
1 day to volunteer – an additional day to give back
Holiday buy-back scheme – the opportunity to buy up to an extra week of leave p/annum
Enhanced maternity and paternity leave
By sending us your CV, it will be directed to the relevant consultant that specialises in your industry sector and skill set.
Account Director in London employer: Critical Selection Limited
Contact Detail:
Critical Selection Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Account Director role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with B2B accounts and customer relations. Share specific examples of how you've improved client relationships or driven sales.
✨Tip Number 3
Prepare for interviews by researching the company and its tech. Understand their SaaS offerings and how they impact fuel efficiency and safety. This will help you speak confidently about how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets to the right consultant who knows the ins and outs of the industry. Plus, it shows you're serious about the opportunity!
We think you need these skills to ace Account Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Director role. Highlight your experience with B2B accounts and customer relations, as these are key for us. Use specific examples that showcase your skills in managing relationships and generating sales.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention your understanding of the fleet industry and how you can help improve customer experiences with our technology.
Showcase Your Communication Skills: Since exceptional communication is essential for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures it reaches the right team. Plus, it shows us you're keen on joining our awesome crew!
How to prepare for a job interview at Critical Selection Limited
✨Know Your Stuff
Before the interview, dive deep into the company's technology and how it impacts fuel efficiency and safety. Familiarise yourself with their SaaS offerings and be ready to discuss how you can leverage your experience in B2B account management to enhance customer relationships.
✨Showcase Your Communication Skills
As an Account Director, you'll need to communicate effectively with clients. Prepare examples of how you've successfully managed customer queries and built trust in previous roles. Practise articulating your thoughts clearly, as this will demonstrate your exceptional oral and written communication skills.
✨Be a Problem Solver
Think of specific challenges you've faced in past roles and how you resolved them. The company values first-class problem-solving skills, so be ready to share these experiences. Highlight your analytical abilities and how you've used data to drive insights for customers.
✨Engage with Their Gamification Platform
Familiarise yourself with the company's gamification platform and think about how you can help customers engage with it. Be prepared to discuss strategies for promoting Driver Rewards and how you would assist clients in embedding these features into their operations.
