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For Companies At a Glance
- Tasks: Manage customer accounts and build long-term relationships while driving sales growth.
- Company: High-growth tech company revolutionising the fleet industry with innovative SaaS solutions.
- Benefits: Flexible home/hybrid work, competitive salary, and opportunities for professional development.
- Why this job: Join a mission-driven team making a real impact on fuel efficiency and safety.
- Qualifications: Experience in B2B account management and exceptional communication skills required.
- Other info: Dynamic role with international exposure and excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Role: Senior Account Manager
Based: Home/Hybrid
The Business
Our client is a high-growth technology company. They provide a SaaS based service to the fleet industry that improves businesses and private motorists' fuel efficiency and safety. Their technology has been proven to reduce fuel use and emissions rates by 10-20%, and at-fault accidents and wear and tear by 40-50%.
About the role
Account Managers are responsible for maintaining long term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, generate new business from existing clients and actively seek further opportunities. Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience.
Key duties and responsibilities
- Implement, manage and develop positive working relationships with multiple customer accounts including international fleets.
- Facilitate regular communication both remotely (Teams & mobile) and face-to-face.
- Manage customers with integrity and diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it.
- Understand the data related to your customers and help to surface insight, not just replay data.
- Assist customers in embedding it in their business including organising training for managers, drivers and other staff.
- Ensure that the offering is well-understood, especially in terms of Driver Rewards and Gamification.
- Generate sales and revenue among customer accounts.
- Manage the customer renewal process to achieve set customer renewal KPIs.
- Work with the Product Teams to deliver; and ensure customer expectations are aligned with the specification for each product.
- Work as part of a team to develop and implement marketing, support and engagement strategies.
- Record, update and maintain customer data on the CRM system which covers off key strategic mapping of the customer.
- Work closely with other colleagues who also have interaction on the same accounts to ensure consistent service to customers.
- Review and respond clearly to customer queries.
- Attend and schedule customer visits, presentations and site training in the UK & abroad.
Key skills, experience and qualifications
- Experience of running B2B accounts is essential.
- Outstanding customer relations skills are essential.
- Ability to multi-task across and meet deadlines is essential.
- Exceptional oral and written communication skills are essential.
- First-class problem-solving & analytical skills is essential.
- Working knowledge of Microsoft packages is essential.
- Experience in the transport services sector is desirable.
Senior Account Manager in Bristol employer: Critical Selection Limited
Contact Detail:
Critical Selection Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Account Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching the company and its products thoroughly. Understand their SaaS offerings and how they impact fuel efficiency and safety. This will help you demonstrate your knowledge and show that you’re genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with managing B2B accounts and building customer relationships. Highlight your problem-solving skills and how you can bring value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Account Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience with B2B accounts and customer relations, as these are key for us. Use specific examples that showcase your skills in managing relationships and generating new business.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention your understanding of the fleet industry and how you can help improve customer experiences. Keep it engaging and personal!
Showcase Your Communication Skills: Since exceptional communication is essential for this role, make sure your written application reflects that. Be clear, concise, and professional in your language. We want to see your ability to convey information effectively right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Critical Selection Limited
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company’s customer base and their needs. Familiarise yourself with the fleet industry and how the technology impacts fuel efficiency and safety. This will help you demonstrate your ability to build long-term relationships and act as a trusted advisor.
✨Showcase Your B2B Experience
Be ready to discuss your previous experience managing B2B accounts. Prepare specific examples of how you've successfully maintained customer relationships, generated new business, and managed expectations. Highlight any relevant metrics or achievements that showcase your impact.
✨Communicate Clearly and Confidently
Since exceptional communication skills are essential for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses to behavioural questions, ensuring you convey your problem-solving abilities effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle customer queries and manage relationships. Think of potential challenges you might face in the role and how you would address them. This will show your analytical skills and readiness to tackle real-world situations.
