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For Companies At a Glance
- Tasks: Manage customer accounts and build long-term relationships while driving business growth.
- Company: High-growth tech company revolutionising the fleet industry with innovative SaaS solutions.
- Benefits: Competitive salary, 40% bonus, generous leave, and unique perks like birthday and volunteer days.
- Why this job: Join a dynamic team making a real impact on fuel efficiency and safety in transport.
- Qualifications: Experience in B2B account management and exceptional communication skills required.
- Other info: Opportunity for career growth in a supportive, collaborative environment.
The predicted salary is between 44000 - 52000 £ per year.
£55-62k plus 40% bonus and excellent benefits. Ref: VR1571 - South/Midlands - Job type: Permanent Role Senior Account Manager Based Home/Hybrid.
The Business
Our client is a high-growth technology company. They provide a SaaS based service to the fleet industry that improves businesses and private motorists fuel efficiency and safety. Their technology has been proven to reduce fuel use and emissions rates by 10-20%, and at-fault accidents and wear and tear by 40-50%. It connects to your vehicle’s on-board computer and uses all the live data it produces to analyse how efficiently you are driving. It’s similar to how performance is analysed in Formula 1. Beyond the vehicle, our proprietary gamification platform engages users via our app, giving our driver community the opportunity to engage in their performance and to win weekly cash prizes and rewards for achieving Elite Driver standard.
About the role
Account Managers are responsible for maintaining long term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, generate new business from existing clients and actively seek further opportunities. Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience.
Key duties and responsibilities
- Implement, manage and develop positive working relationships with multiple customer accounts including international fleets.
- Facilitate regular communication both remotely (Teams & mobile) and face-to-face.
- Manage customers with integrity and diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it.
- Understand the data related to your customers and help to surface insight, not just replay data.
- Assist customers in embedding it in their business including organising training for managers, drivers and other staff.
- Ensure that the offering is well-understood, especially in terms of Driver Rewards and Gamification.
- Generate sales and revenue among customer accounts.
- Manage the customer renewal process to achieve set customer renewal KPIs.
- Work with the Product Teams to deliver; and ensure customer expectations are aligned with the specification for each product.
- Work as part of a team to develop and implement marketing, support and engagement strategies.
- Record, update and maintain customer data on the CRM system which covers off key strategic mapping of the customer.
- Work closely with other colleagues who also have interaction on the same accounts to ensure consistent service to customers.
- Review and respond clearly to customer queries.
- Attend and schedule customer visits, presentations and site training in the UK & abroad.
- Compliance and assistance with the requirements of 9001 & 27001.
Key skills, experience and qualifications
- Experience of running B2B accounts is essential.
- Outstanding customer relations skills are essential.
- Ability to multi-task across and meet deadlines is essential.
- Exceptional oral and written communication skills is essential.
- First-class problem-solving & analytical skills is essential.
- Working knowledge of Microsoft packages is essential.
- Experience in the transport services sector is desirable.
24 days of annual leave (plus bank holidays). End-of-year company closure from 25 Dec to 01 Jan inclusive (-3 days of annual leave allowance). 1 day of birthday leave – an additional day off to celebrate! 1 day to volunteer – an additional day to give back. Holiday buy-back scheme – the opportunity to buy up to an extra week of leave p/annum. Enhanced maternity and paternity leave.
By sending us your CV, it will be directed to the relevant consultant that specialises in your industry sector and skill set.
Account Director employer: Critical Selection Limited
Contact Detail:
Critical Selection Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Account Director role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with B2B accounts and customer relations. When you get the chance to chat with potential employers, let them see what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on articulating how you've managed customer relationships and generated sales in past roles. Confidence is key!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it helps us match you with the right consultant who knows the ins and outs of the tech industry. Don’t miss out!
We think you need these skills to ace Account Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Director role. Highlight your experience with B2B accounts and customer relations, as these are key for us. Use specific examples that showcase your skills in managing customer relationships and generating new business.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our high-growth tech company. Mention your understanding of the fleet industry and how you can help improve fuel efficiency and safety for our customers.
Showcase Your Communication Skills: Since exceptional communication is essential for this role, make sure your written application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures it reaches the right people quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Critical Selection Limited
✨Know the Product Inside Out
Before your interview, make sure you understand the SaaS service offered by the company. Familiarise yourself with how their technology improves fuel efficiency and safety. Being able to discuss specific features and benefits will show that you're genuinely interested and knowledgeable.
✨Showcase Your Relationship-Building Skills
As an Account Director, building long-term relationships is key. Prepare examples from your past experiences where you've successfully managed client accounts and fostered trust. Highlight your communication skills and how you've handled customer queries effectively.
✨Demonstrate Analytical Thinking
The role requires a strong ability to analyse data and provide insights. Be ready to discuss how you've used data in previous roles to drive decisions or improve customer experiences. Think of specific instances where your analytical skills made a difference.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in managing accounts and how you resolved them. Practising these scenarios will help you articulate your thought process clearly during the interview.
