Service Coordinator

Overview

Are you someone who thrives in a fast-paced environment? We\’re looking for a Service Coordinator to play a key role in supporting our clients\’ engineering team and ensuring smooth day-to-day operations. You\’ll be a central point between engineers, clients and suppliers, making sure jobs are scheduled efficiently, customers are kept up to date, and paperwork is completed accurately and on time.

What you’ll be doing

• Scheduling engineers for planned and reactive service works across multiple sites
• Managing incoming calls and coordinating urgent callouts
• Liaising with customers to confirm appointments and job updates
• Processing job sheets, service reports, and purchase orders
• Monitoring SLAs and ensuring all work is completed on time
• Supporting the wider operations and service delivery team

What we’re looking for

• Previous experience in a Service Coordinator, Planner, or Scheduler role
• Ideally worked within the HVAC sector but other engineering industries will be considered
• Ability to manage multiple priorities in a busy environment
• Confident using CRM or service management systems
• A team player with a proactive and customer-focused mindset
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Salary and benefits

• Basic salary up to 32K (40 hour week)
• 26 days holiday + 8 bank holidays
• Bonus scheme
• Company sick pay
• Various medical/healthcare benefits
• Progression through training and development opportunities

Who you’ll be working for

This is a great opportunity to join an established Air Conditioning service provider that truly invests in its people. Offering excellent benefits, training and support as well as clear progression opportunities. You\’ll be part of a business that\’s rapidly expanding across the UK and committed to developing long-term careers.

What next?

Interested? Just click the apply button and send us a copy of your CV – don\’t worry if it\’s not up to date, we can help you with that