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- Tasks: Support residents with housing needs and manage property allocations efficiently.
- Company: A London Borough committed to providing excellent housing services.
- Benefits: Competitive hourly rate, flexible working hours, and a supportive team environment.
- Why this job: Make a real difference in people's lives by helping them find their homes.
- Qualifications: Experience as a Housing Officer and strong customer service skills.
- Other info: Opportunity for career growth in a dynamic local authority setting.
The predicted salary is between 22 - 33 £ per hour.
A London Borough is seeking an experienced Housing Officer to support the Housing Choice & Applications Service, delivering an efficient housing register and allocations service to residents.
Key Responsibilities:
- Assess housing applications and determine eligibility in line with the Housing Allocation Policy
- Provide housing advice and support to residents with housing needs
- Advertise and allocate Council and Housing Association properties through Choice Based Lettings
- Manage service enquiries and inboxes
- Make property offers and nominations within required timescales to minimise void loss
- Verify priority applicants prior to property offers
- Support decants from regeneration programmes and allocate suitable accommodation
Requirements:
- Previous Housing Officer experience within a local authority or social housing setting
- Experience working with housing registers, allocations or Choice Based Lettings systems
- Strong customer service and case management skills
Housing Officer in Romford employer: Critical Project Resourcing Ltd
Contact Detail:
Critical Project Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer in Romford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Housing Officer role that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing policies and local authority procedures. We recommend practising common interview questions related to housing allocations and customer service scenarios to show you’re ready to hit the ground running.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for a smoother process! We’ve streamlined everything to make it easy for you to submit your CV and get noticed. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Housing Officer in Romford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Housing Officer. We want to see how your skills align with the key responsibilities mentioned in the job description, like managing housing applications and providing support to residents.
Showcase Your Customer Service Skills: Since strong customer service is crucial for this role, we recommend including specific examples of how you've successfully assisted residents or managed enquiries in your past roles. This will help us see your ability to handle cases effectively.
Be Clear and Concise: When filling out the application form, keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Housing Officer position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your CV and get the ball rolling. Plus, it keeps everything organised on our end.
How to prepare for a job interview at Critical Project Resourcing Ltd
✨Know Your Stuff
Make sure you brush up on the Housing Allocation Policy and any relevant legislation. Being able to discuss how you’ve assessed housing applications or managed allocations in your previous roles will show that you’re not just familiar with the theory, but you’ve got practical experience too.
✨Showcase Your Customer Service Skills
As a Housing Officer, strong customer service is key. Prepare examples of how you've successfully supported residents with their housing needs. Think about specific situations where you went above and beyond to help someone – this will demonstrate your commitment to excellent service.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to housing allocations or managing service enquiries. Practise responding to these types of questions by thinking through your thought process and how you would handle various challenges in the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about the team dynamics, current challenges they face in housing allocations, or how success is measured in the position.