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- Tasks: Lead quality assurance for major infrastructure projects, focusing on systemic improvement and performance.
- Company: Join a leading client-side assurance team in a nationally significant infrastructure programme.
- Benefits: Enjoy a competitive salary, 12% pension, and hybrid working model.
- Why this job: Make a real impact on quality management in large-scale projects while influencing senior stakeholders.
- Qualifications: Chartered or Practitioner level in quality, engineering, or assurance with major project experience.
- Other info: Opportunity for career growth in a dynamic environment with programme-wide visibility.
The predicted salary is between 65000 - 71000 £ per year.
Salary: £65000 - £71000 per annum, Benefits: Pension 12%, Hybrid (3 days office)
Major UK infrastructure programme in a client-side assurance environment. Supporting a major, nationally significant infrastructure programme in strengthening its client-side quality function. This is not a contractor QA/QC or site inspection role. It sits within the client technical authority and focuses on supply chain assurance, performance, and systemic improvement across a complex programme.
The role
You will operate as a quality subject matter expert to project delivery teams, with a clear focus on trends, themes, and systemic performance rather than individual non-conformances. The emphasis is on right first time delivery, data-led insight, and influencing improvement across organisations. This is about understanding how well the supply chain’s processes are working, where systemic weaknesses sit, and what that means for delivery risk. You will translate quality data into management intelligence that senior stakeholders can act on.
Key responsibilities
- Oversee supply chain compliance with contractual and management system requirements, including ISO 9001 and programme standards, with a focus on how processes perform in practice.
- Plan and undertake risk-based audits and assurance activities across the supply chain. You will be audit-capable and credible, but this is not a pure auditor role.
- Analyse trends from NCRs, defects, acceptance data, and assurance findings to identify systemic issues and root causes, not just report individual events.
- Lead or support root cause analysis of recurring or programme-level quality failures.
- Drive right first time performance, including monitoring acceptance rates of contractor deliverables and improving the quality of technical submissions.
- Review and provide assurance on contractor quality documentation such as quality management plans and audit schedules.
- Produce clear monthly quality reporting for senior leadership and external stakeholders, including executive level and DfT-facing reporting, focused on risk, trends, and improvement actions.
- Support definition and evolution of quality KPIs as the project moves through different phases, ensuring measures remain meaningful to delivery risk.
- Provide guidance and challenge to delivery teams and suppliers, helping them improve their own processes rather than stepping into line-by-line control of individual issues.
What this role is and is not
This is a programme-level governance, assurance, and improvement role. It looks at systems, processes, and trends across the supply chain. It is not about managing individual defects, acting as a site quality inspector, or running audits as a standalone function.
About you
You are likely operating at Chartered or Practitioner level in a quality, engineering, or assurance discipline. You have worked on major projects in environments such as rail, highways, nuclear, water, or large civil engineering programmes. Working within complex supply chains and understanding how quality management systems function in major project environments. Delivering or leading audits and assurance activities, with formal lead auditor capability, even if audit has not been your sole role. Analysing quality performance data to identify trends, themes, and systemic risks. Leading or contributing to root cause analysis of significant or recurring failures. Developing and reporting meaningful KPIs and performance measures that evolve with the stage of a project. Producing management-level reports that inform executive decision making.
You are comfortable influencing senior stakeholders within major contractors and client teams, often without direct authority. You can operate at programme level, hold your ground technically, and focus conversations on process performance and delivery risk rather than isolated technical detail. If you have been working within a Tier 1 or major specialist contractor and want to step into a broader client-side assurance role with programme-wide visibility, this is a strong move.
Quality Manager - Major Infrastructure in London employer: Critical Project Resourcing Ltd
Contact Detail:
Critical Project Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager - Major Infrastructure in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Quality Manager role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s projects and quality management practices. Show them you’re not just another candidate; you’re someone who understands their challenges and can bring real value to their supply chain assurance.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you’ve tackled systemic issues or improved processes in past roles. This will help you stand out as a candidate who can drive right first time performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for passionate individuals who want to make a difference in major infrastructure projects.
We think you need these skills to ace Quality Manager - Major Infrastructure in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Quality Manager role. Highlight your experience in quality management systems and any relevant projects you've worked on, especially in major infrastructure.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've influenced quality improvements and managed systemic risks in previous positions.
Showcase Your Data Skills: Since this role focuses on data-led insights, be sure to mention your experience with analysing quality performance data. Talk about how you've used data to drive decisions and improve processes in past roles.
Apply Through Our Website: We encourage you to complete the short form on our website and submit your CV directly. This way, we can ensure your application gets the attention it deserves, and we can get back to you quickly!
How to prepare for a job interview at Critical Project Resourcing Ltd
✨Know Your Quality Standards
Make sure you’re well-versed in ISO 9001 and other relevant quality management systems. Brush up on how these standards apply to major infrastructure projects, as you'll need to demonstrate your understanding of compliance and performance metrics during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss how you've previously analysed quality performance data to identify trends and systemic risks. Bring examples of root cause analyses you've led or contributed to, and be ready to explain how your insights influenced project outcomes.
✨Understand the Client-Side Perspective
This role is all about client-side assurance, so make sure you can articulate how you would approach quality from this angle. Think about how you can influence improvement across organisations and how you would communicate effectively with senior stakeholders.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to quality management. Practice articulating your thought process on how you would handle issues like recurring quality failures or how to improve contractor deliverables while maintaining a focus on right first time performance.
