At a Glance
- Tasks: Guide clients through projects, ensuring timelines and budgets are met.
- Company: Together, a design firm bridging B2B tech and brand visibility.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Other info: Join a team where strategy, design, and development work seamlessly together.
- Why this job: Lead impactful projects and shape client success in a collaborative setting.
- Qualifications: 5+ years in client services, ideally with B2B tech experience.
The predicted salary is between 63000 - 77000 £ per year.
We're Together, a design firm focused on closing the gap between what B2B tech companies build and what the world sees. We shape their brands, then build the websites and products that carry them. We're hiring a Senior Client Services Manager to be the steady hand our clients rely on, keeping complex projects on track and helping them get the most from working with us.
The role
This role owns how an engagement runs from start to finish, working hand in hand with our clients and our team. You'll guide clients through the work, keep scopes, timelines and budgets under control, and make sure the right people are on the right projects at the right time. When something looks like slipping, you see it early and deal with it before it becomes a problem.
What you'll do
- Be the expert guide. Clients look to you for direction and a clear read on where things stand. You hold that role across the whole engagement.
- Own delivery. Scopes, timelines, budgets and the internal team. You stay ahead of risk and resolve issues early, so work keeps moving and clients stay confident.
- Raise the standard. Own and improve how we deliver. Notice what isn't working, and make it better. Spot where we can do more. Identify new opportunities, help shape proposals, and lead upsell conversations with clarity and intent.
- Keep the team aligned. Connect strategy, creative and development, and represent the client's perspective so the work stays true to their goals.
- Plan resourcing. Help plan people and capacity across projects, and stay ahead of the pinch points.
What you bring
- 5+ years in client services or account management, ideally in brand, digital or creative agencies.
- Experience with B2B clients in tech or software is a strong plus.
- Confidence leading complex projects and senior client relationships.
- A track record on delivery risk, getting ahead of it and resolving issues decisively.
- Fluency with creative processes, project tools and AI workflows.
- Clear, calm communication, written, verbal and in the room.
- Commercial awareness and attention to detail.
- A proactive, solutions-first mindset.
How we work
Here, the same people stay with a project from the first conversation to the final check. Strategy, design and development work side by side, not through handoffs. You stay with the client across all of it, guiding the work and keeping it aligned to what they came to us for.
Senior Client Services Manager employer: Critical Playground LLC
Levo is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and creativity thrive. With flexible working arrangements and a strong focus on employee development, team members are encouraged to grow their skills and advance their careers while making a meaningful impact on client campaigns. The supportive environment and commitment to achieving strategic goals make Levo a rewarding place to work for those looking to excel in account management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Services Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Critical Playground LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Critical Playground LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Client Services Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Critical Playground LLC:Your cover letter is your chance to shine! Tell us why you want to work at Critical Playground LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Critical Playground LLC!
How to prepare for a job interview at Critical Playground LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
