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For Companies At a Glance
- Tasks: Support eCommerce operations, customer service, and wholesale logistics in a dynamic environment.
- Company: Join a creative team passionate about art and design.
- Benefits: Flexible freelance role with opportunities for growth and creativity.
- Other info: Work in a vibrant studio in North-West London, collaborating with a talented team.
- Why this job: Be part of exciting product launches and marketing campaigns that make an impact.
- Qualifications: Experience in eCommerce and wholesale, with strong organisational skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The eCommerce & Account Assistant supports the day‑to‑day operations of the business across eCommerce, retail customer service, wholesale, logistics, and reporting. This is a multifaceted role suited to a proactive self‑starter who thrives in a fast‑paced, small‑business environment.
Key Responsibilities
- eCommerce Operations
- Manage general Shopify administration, including account requests, invoicing, and backend updates
- Create and maintain product pages, ensuring accuracy and strong presentation
- Update and optimise homepage and collection pages
- Analyse customer data to support marketing campaigns and initiatives focused on acquisition and retention
- Monitor order flow and ensure fulfilment timelines are met
- Use analytics tools to assess sales performance and track key KPIs
- Retail Customer Support
- Handle return requests and exchanges
- Provide accurate product information to customers
- Respond to order‑related queries
- Manage and de‑escalate customer complaints professionally
- Wholesale Sales
- Conduct outreach to new and existing wholesale partners
- Manage requests from buying, admin, and accounts teams
- Coordinate shipments, including customs documentation and use of client shipping accounts
- Complete Product Information Forms and provide assets (imagery, copy) ahead of partner launches
- Warehouse & 3PL Management
- Request and track stock and shipment information
- Support stock takes to ensure accuracy and minimise discrepancies
- Notify warehouse teams of incoming deliveries to streamline booking processes
- Marketing Support
- Stay aligned with upcoming campaigns and activations from the marketing team
- Contribute ideas and input to improve campaign performance and reach
- Assist in the development of marketing assets where required
- Reporting & Team Coordination
- Maintain and update trackers for sales, profit, wholesale, and invoicing
- Generate reports for internal stakeholders and the accounts team
- Share insights to inform marketing, merchandising, and buying decisions
- Set the weekly agenda for team meetings and ensure clear communication of priorities
- Invoicing & Ordering
- Create invoices for wholesale customers
- Process supplier and courier invoices
- Track payments, ensuring timely collections and payments
- Create purchase orders to support the buying team
- Provide input on demand planning and order quantities
- Product Launches
- Coordinate product photoshoots from planning to execution
- Ensure product pages are fully prepared ahead of launch
- Communicate key milestones (warehouse delivery, launch dates, customer shipping timelines) to the wider team
- Pop‑up Retail (Occasional)
- Support ideation and execution of pop‑up retail experiences
- Curate product assortments tailored to each space
- Assist in organising events within pop‑up locations
- Coordinate logistics for stock, fixtures, and materials
- Liaise with internal teams and external partners to deliver high‑quality retail experiences
Candidate Profile
- 2‑3 years of experience in eCommerce operations (preferably using Shopify)
- 2‑3 years of experience working with wholesale accounts
- Exceptionally organised and proactive self‑starter, able to take ownership and effectively manage a wide‑ranging, multi‑functional role independently
- Strong problem‑solving skills and attention to detail
- Excellent communication and stakeholder management abilities
- A genuine interest in art, design, and creative industries
Role Specifications
- Freelance position, 3 days per week (Monday, Wednesday, Friday), with flexibility subject to prior agreement
- Requirement to work at least one day per week in the studio in North‑West London, unless advised otherwise. Additional studio days (up to 3 per week) may be required depending on specific tasks.
Equal Opportunity
All candidates will be treated fairly regardless of their background, age, race, sex or disability.
Ecommerce & Wholesale Assistant in London employer: Critical Playground LLC
Contact Detail:
Critical Playground LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce & Wholesale Assistant in London
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce and wholesale space, especially those who work with Shopify. A friendly chat can lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your eCommerce projects, product pages, or any marketing campaigns you've worked on. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by researching the company’s eCommerce strategies and recent campaigns. Bring ideas to the table on how you can contribute to their success – it shows initiative and genuine interest!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Ecommerce & Wholesale Assistant in London
Some tips for your application 🫡
Show Your Passion for eCommerce: When you're writing your application, let us know why you're excited about the eCommerce world! Share any relevant experiences or projects that highlight your enthusiasm and understanding of the industry.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your experience with Shopify and any relevant skills that align with the responsibilities listed. We love seeing how you can fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate clarity and organisation!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Critical Playground LLC
✨Know Your Shopify Stuff
Since the role involves managing Shopify administration, make sure you brush up on your knowledge of the platform. Familiarise yourself with common tasks like creating product pages and handling invoicing. Being able to discuss specific features or tools you've used will show you're ready to hit the ground running.
✨Show Off Your Organisational Skills
This position requires a proactive self-starter who can juggle multiple tasks. Prepare examples from your past experience where you successfully managed various responsibilities. Highlight how you prioritised tasks and maintained organisation in a fast-paced environment.
✨Prepare for Customer Scenarios
Customer support is a big part of this role, so think about how you would handle different customer situations. Be ready to share examples of how you've dealt with complaints or provided excellent service in the past. This will demonstrate your problem-solving skills and ability to communicate effectively.
✨Bring Ideas for Marketing Support
The job involves contributing to marketing campaigns, so come prepared with ideas! Research the company’s previous campaigns and think about what could be improved or new strategies that could be implemented. Showing that you’re engaged and have creative input will set you apart from other candidates.