David Mellor is seeking an assistant manager to join its team in London.
About David Mellor
David Mellor is a celebrated British design company, known for beautifully made cutlery, tableware, kitchenware and carefully chosen craft and design-led products.
Our Marylebone shop is our biggest store to date – located just off Marylebone High Street – and showcases the full David Mellor Collection alongside an extensive range of tableware, kitchenware and British craft.
The role:
We are looking for an enthusiastic, reliable and commercially-minded assistant manager to support the day-to-day running of our Marylebone store.
Working alongside the store manager, you will help create a welcoming shop experience, deliver exceptional customer service, share the stories behind our products, support colleagues on the shop floor and play a valued part in our small team.
Key responsibilities:
- support the store manager with daily operations, sales performance and team leadership
- deliver knowledgeable, warm and attentive service to customers, including advice on cutlery, tableware and kitchenware
- support, encourage and guide the retail team so everyone feels confident, valued and able to do their best work
- help keep the shop looking beautiful – calm and inviting – with displays that reflect the quality and care behind the David Mellor range
- take care of stock management: replenishment, deliveries, pricing and everyday administration with accuracy and attention to detail
- help customers with orders: enquiries and after-sales service in a patient, organised and professional way
- lead by example and look after the store when the store manager is away
- bring ideas, energy and warmth to help the shop grow its customer relationships and local presence
About you:
- you will already be working as a senior sales assistant, supervisor or assistant manager, ideally in premium retail, interiors, homeware, design, fashion or lifestyle
- you are passionate about excellent customer service and helping customers choose things they will use and treasure
- you are warm, approachable and confident speaking with customers and colleagues
- you are organised, practical and happy to be hands-on, whether that means serving customers, supporting the team, or helping with stock
- you have excellent attention to detail and take pride in keeping a shop looking beautiful and well cared for
- you understand the importance of sales and commercial results – while never losing sight of excellent customer service
- you are flexible and happy to work retail hours, including weekends
- a genuine interest in design, craftsmanship, quality products and cooking would be a strong advantage
Location and hours:
The role takes place in David Mellor Marylebone, 14 New Cavendish Street, London W1G 8UW.
This is a full‑time role of 40 hours per week and will include weekend working on a rota basis. 9.45am, 6.30pm (Mon‑Sat) and 10.45am – 5.00 pm (Sun).
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