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- Tasks: Manage utilities and billing for residential properties while ensuring compliance and accuracy.
- Company: Join a dynamic property management team focused on innovation and efficiency.
- Benefits: Gain valuable experience, competitive pay, and opportunities for career advancement.
- Why this job: Be part of a crucial role that impacts residents' lives and enhances your organisational skills.
- Qualifications: Experience in property management or utilities preferred; strong attention to detail is essential.
- Other info: Fast-paced environment with opportunities to learn and grow within the property sector.
The predicted salary is between 36000 - 60000 £ per year.
The PRS & Utilities Administrator is responsible for the day-to-day administration of a residential property portfolio, with a primary focus on utilities and heat network billing across multiple developments. The role combines tenancy administration, council tax coordination, and full-cycle utility billing. You will take ownership of in-house billing across 7 heat network sites, ensuring accuracy, compliance, and timely revenue collection. This is a detail-driven, process-led role requiring strong organisation, accuracy, and the ability to manage multiple workstreams simultaneously.
Key Responsibilities- Utilities & Heat Network Billing (Core Function)
- Take ownership of billing across 7 heat network developments
- Manage the full billing cycle: data input, bill generation, validation, and distribution
- Operate in-house billing software daily, ensuring all tenant and tenancy data is accurate
- Input and maintain tenant move-in and move-out dates to ensure correct billing
- Ensure all tenants sign heat network agreements prior to billing activation
- Monitor direct debits, incoming payments, and track arrears
- Investigate and resolve billing discrepancies and tenant queries
- Reconcile utility accounts and flag inconsistencies
- Compliance & Regulatory Reporting
- Produce and maintain billing and consumption reports
- Submit required reports to Ofgem in line with heat network regulations
- Ensure all billing processes remain compliant with current legislation and internal policies
- Maintain clear audit trails across all billing and tenant records
- Utilities Coordination
- Liaise with utility providers such as Evinox and Welcome Energy
- Manage account updates, billing changes, and supplier queries
- Monitor utility performance and escalate issues where required
- Track void periods and ensure utilities are correctly managed during vacancy
- Reporting & General Administration
- Maintain internal trackers for utilities, compliance, lettings, and arrears
- Produce monthly reports for management review
- Handle general property-related correspondence and administrative queries
- Provide administrative support to the wider property and operations team
- Experience in PRS, property management, lettings, or utilities/billing roles preferred
- Strong attention to detail and high level of accuracy
- Experience using property management or billing systems
- Understanding of utility billing or heat networks (preferred but not essential)
- Confident communicator with tenants, councils, and service providers
- Highly organised, proactive, and able to manage deadlines and multiple priorities
Utilities Administrator - Residential in Slough employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Utilities Administrator - Residential in Slough
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news related to their utilities and property management. This will help us tailor our conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role's responsibilities, especially around billing and compliance. Practising answers will boost our confidence and help us shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression. Plus, it shows we’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Utilities Administrator - Residential in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in utilities, property management, or billing roles to show us you’re a great fit for the Utilities Administrator position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how your previous experiences align with the responsibilities listed, especially around billing accuracy and compliance.
Show Off Your Attention to Detail: Since this role is all about accuracy and organisation, make sure your application is free from typos and errors. A well-structured application will demonstrate your attention to detail right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Criterion Hospitality
✨Know Your Utilities Inside Out
Make sure you brush up on your knowledge of utility billing and heat networks. Familiarise yourself with common terms and processes, as well as any relevant legislation. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Organisational Skills
Since this role requires strong organisation, prepare examples from your past experiences where you've successfully managed multiple tasks or projects simultaneously. Be ready to discuss how you prioritised your workload and ensured accuracy in your work.
✨Prepare for Compliance Questions
Expect questions about compliance and regulatory reporting. Brush up on what Ofgem does and why compliance is crucial in utility billing. Being able to discuss how you would maintain clear audit trails and ensure adherence to regulations will impress your interviewers.
✨Communicate Confidently
As a Utilities Administrator, you'll need to liaise with various stakeholders. Practice articulating your thoughts clearly and confidently. Think about how you would handle tenant queries or communicate with utility providers, and be prepared to role-play these scenarios during the interview.