Shopping Center Manager Apply now

Shopping Center Manager

Full-Time 36000 - 60000 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: Lead the shopping center's operations, ensuring a safe and enjoyable environment for all visitors.
  • Company: Join a vibrant shopping center that values community engagement and tenant success.
  • Benefits: Enjoy a dynamic work environment with opportunities for professional growth and community involvement.
  • Why this job: Be at the heart of retail, fostering relationships and driving sales while making a positive impact.
  • Qualifications: Energetic, organized, and passionate individuals with strong communication skills are encouraged to apply.
  • Other info: Experience in service contract management and commercial lettings is a plus!

The predicted salary is between 36000 - 60000 £ per year.

The Centre Manager is to ensure that the overall management of the Centre runs smoothly, including the management of the main service contracts whilst maintaining a safe and pleasant environment for customers and visitors to the Shopping Centre through the management of Health & Safety systems and the promotion of best practice in carrying out all tasks.

Duties and Role:-

Communication

  • Develop strong relationships with all Tenants.
  • Maximise retail sales opportunities for Tenants.
  • Build relationships with the wider community and stakeholders including relevant local authority personnel; elected Councillors and Member for Parliament.
  • Be actively involved with the North London Chamber of Commerce and Enterprise and other local business organisations that may assist with the future business and commercial development of the Centre.
  • Organise and manage regular Tenant meetings and provide feedback and Minutes of Meeting to the Asset Management department.

Service Contracts, Maintenance & Statutory Compliance

  • Working with tenants and occupiers to ensure that compliance with statutory regulations is always undertaken.
  • Managing all service contracts and arranging reactive maintenance as required.
  • Managing and reviewing the Planned Preventative Maintenance (PPM) programme in place under guidance from the Property Management team.
  • Maintain accurate records of correspondence, lease information, contractors on site, file notes on all meetings with retailers and any other relevant information that should be maintained to provide a proper audit trail
  • Ensure that each retailer adheres to their lease and Tenant Rules and Regulations.
  • Regular reporting and liaison with the Property Management and Facility Management departments.
  • Undertake daily checks of the centre and that all remedial works are undertaken within a reasonable time.
  • Liaise with tenants, Police, and other Key Stakeholders in all matters of security affecting the Centre’s various occupiers and the Centre common areas.
  • Managing the collection, processing, and disposal of all waste; maintaining appropriate records.
  • Control and supervise the security operation.
  • Control and supervise the cleaning operation.
  • Arrangement of insurance inspections & manage insurance claims (as applicable).

Cost Management, Financial Control, and Invoice Processing

  • Checking of invoices and receipts prior to authorisation and correct coding of invoices within agreed timescales.
  • Keep accurate financial records and reporting.
  • Monitoring of all budgets, expenditure and forecasting.

Centre Management Reporting

  • Writing up detailed quarterly Centre Reports for submission to the Asset Management department and the Board.
  • Work with the Property Management team to formulate Service Charge budgets and assist with reconciling of Service Charge year end accounts.

Marketing & Income

  • Managing and promoting the Centre Marketing strategy including regular updates; promotions; and use of social media and the Centre website to maximise publicity – in conjunction with the Group Head of Communications
  • Manage car parking arrangements and report on income and usage.
  • Work closely with the Asset Management team in relation to mall income and the re-letting of vacant units and RMU’s within the Centre.

Requirements and Skills:

  • An energetic personality with enthusiasm and passion for the role.
  • Hardworking, detailed and organised.
  • Full awareness of Health and Safety protocols designed to protect the customers, staff, and the overall Centre.
  • Excellent oral and written communication skills.
  • IT proficient and experience of using Microsoft packages, including Word, Excel and PowerPoint with the aptitude to learn in-house systems. Experience of Yardi is beneficial but not essential.
  • Experience of service contract management &scheduling with proven time management skills.
  • Experience in commercial Lettings and an understanding of Licences and Leases.

Shopping Center Manager employer: Criterion Hospitality

As a Shopping Center Manager, you will thrive in a dynamic and supportive work environment that prioritizes employee growth and development. Our company fosters strong relationships with tenants and the local community, ensuring a collaborative atmosphere where your contributions are valued. With a focus on health and safety, financial management, and innovative marketing strategies, we offer a rewarding career path in a vibrant North London location, making it an excellent choice for those seeking meaningful employment.
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Contact Detail:

Criterion Hospitality Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Shopping Center Manager

Tip Number 1

Network actively within the local community and business organizations, such as the North London Chamber of Commerce. Building relationships with local stakeholders can give you an edge in understanding the needs of the shopping center and its tenants.

Tip Number 2

Familiarize yourself with Health & Safety regulations and best practices. Being knowledgeable in this area will not only help you in interviews but also demonstrate your commitment to maintaining a safe environment for customers and staff.

Tip Number 3

Showcase your organizational skills by preparing examples of how you've managed service contracts or maintenance schedules in previous roles. This will highlight your ability to handle the responsibilities outlined in the job description.

Tip Number 4

Stay updated on the latest trends in retail management and marketing strategies. Being able to discuss innovative ideas for promoting the shopping center can set you apart from other candidates.

We think you need these skills to ace Shopping Center Manager

Strong Communication Skills
Relationship Management
Health and Safety Compliance
Service Contract Management
Planned Preventative Maintenance (PPM)
Financial Management
Budget Monitoring
Invoice Processing
Report Writing
Marketing Strategy Development
Social Media Proficiency
IT Proficiency (Microsoft Word, Excel, PowerPoint)
Time Management
Commercial Lettings Knowledge
Understanding of Licences and Leases

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the Shopping Center Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.

Tailor Your CV: Customize your CV to highlight relevant experience in management, communication, and financial control. Emphasize any previous roles that involved service contract management or health and safety compliance.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the shopping center industry. Mention specific examples of how you've successfully managed teams, improved tenant relationships, or handled budgets in the past.

Highlight Communication Skills: Since the role requires strong communication with tenants and stakeholders, provide examples in your application that demonstrate your ability to build relationships and effectively manage meetings.

How to prepare for a job interview at Criterion Hospitality

Show Your Enthusiasm

Make sure to convey your passion for the role of Shopping Center Manager. Share specific examples of how your energetic personality has positively impacted previous workplaces, especially in managing relationships with tenants and stakeholders.

Demonstrate Your Communication Skills

Prepare to discuss how you have successfully built relationships with tenants and local authorities in the past. Highlight your experience in organizing meetings and providing feedback, as effective communication is key to this role.

Highlight Your Organizational Skills

Be ready to talk about your experience in managing service contracts and maintaining compliance with health and safety regulations. Provide examples of how you have kept accurate records and managed budgets effectively.

Familiarize Yourself with Relevant Tools

If you have experience with Yardi or similar property management software, mention it during the interview. Also, demonstrate your proficiency in Microsoft Office tools, particularly Excel, as these skills are essential for financial control and reporting.

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  • Shopping Center Manager

    Full-Time
    36000 - 60000 £ / year (est.)
    Apply now

    Application deadline: 2027-01-17

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    Criterion Hospitality

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