Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage hotel reservations and ensure exceptional guest experiences.
- Company: Join Criterion Hospitality, a leader in creating memorable stays.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Why this job: Be the vital link between guests and hotels, making every stay special.
- Qualifications: Experience in hotel reservations and strong communication skills required.
- Other info: Dynamic role with a focus on teamwork and guest satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
Reporting to the Operations Manager, the Reservations Agent will be the vital link between our guests and the hotel. You’ll manage reservations efficiently, maximise room sales, and ensure every enquiry is handled with professionalism and warmth.
Key Responsibilities
- Maximise room sales through accurate selling status and proactive up‑selling techniques.
- Process reservations, amendments, extensions, early departures, and cancellations.
- Maintain in‑depth knowledge of all Criterion Hospitality hotels, rates, promotions, and offers.
- Monitor reservation levels and prepare occupancy reports as required.
- Support smooth guest communication by ensuring special requirements are relayed to relevant departments.
- Deliver service excellence by anticipating guest needs, resolving complaints, and ensuring satisfaction.
- Ensure compliance with all hotel standards, policies, and health & safety procedures.
What We’re Looking For
- Previous hotel reservations or front office experience is essential.
- Excellent communication and interpersonal skills with a guest‑focused approach.
- Strong organisational skills and attention to detail.
- Knowledge of hotel systems and reservation processes.
- Ability to thrive in a fast‑paced, dynamic environment.
Why Join Us?
At Criterion Hospitality, we believe in creating memorable guest experiences while supporting and developing our people. You’ll have the opportunity to work in a vibrant, supportive environment.
Reservations Agent - Hotels employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - Hotels
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with recruiters or hiring managers, be ready to showcase your skills and experience. Keep it concise but engaging – let them see why you're the perfect fit for the Reservations Agent role.
✨Tip Number 3
Research the company! Knowing about Criterion Hospitality’s values, hotels, and current promotions will help you stand out. It shows you’re genuinely interested and prepared, which is always a plus in interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so keep checking back!
We think you need these skills to ace Reservations Agent - Hotels
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, as a Reservations Agent, you'll be the first point of contact for our guests!
Tailor Your Application: Make sure to tailor your application to the role. Highlight your previous hotel reservations or front office experience and how it relates to the responsibilities listed in the job description. We love seeing how your skills match what we’re looking for!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. Double-check everything before hitting send! This shows us that you take pride in your work and understand the importance of accuracy.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll get to explore more about us and what we stand for while you’re at it!
How to prepare for a job interview at Criterion Hospitality
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Criterion Hospitality and its hotels. Familiarise yourself with their rates, promotions, and any recent news. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Reservations Agent, communication is key. Practice articulating your thoughts clearly and warmly. You might even want to role-play common scenarios, like handling a guest complaint or upselling a room, to demonstrate your interpersonal skills during the interview.
✨Highlight Your Organisational Skills
Be prepared to discuss how you manage multiple tasks efficiently. Share specific examples from your past experience where you successfully handled reservations or dealt with high-pressure situations. This will illustrate your ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
