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For Companies At a Glance
- Tasks: Lead the front desk team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Criterion Hospitality, a vibrant company redefining hospitality in London's West End.
- Benefits: Enjoy a competitive salary of £33k and opportunities for professional development.
- Why this job: Be part of a dynamic team in a lively environment, making a real impact on guest satisfaction.
- Qualifications: Previous experience in hotel reception management and strong leadership skills are essential.
- Other info: This role is perfect for those looking to advance their hospitality career in a prestigious location.
The predicted salary is between 24000 - 42000 £ per year.
Job Description
An exceptional opportunity has arisen for a passionate and experienced Reception Manager to join the Front Office Team at Indigo Hotel Leicester Square, part of Criterion Hospitality.
As Reception Manager, you'll play a pivotal leadership role in the smooth day-to-day operations of the front desk, ensuring that every guest receives a warm welcome and a seamless experience from arrival to departure. With your energy, organisation, and drive for excellence, you will lead your team by example—creating a professional, guest-focused, and efficient front-of-house environment.
Salary: £33k
Key Responsibilities:
- Oversee daily reception operations, including smooth check-in and check-out procedures
- Lead, motivate, and train the reception team to deliver consistently high levels of guest service
- Proactively handle guest feedback and resolve issues with professionalism and urgency
- Ensure the lobby and front desk areas are always presentable, welcoming, and well-managed
- Support the Front Office Manager with administrative tasks, rotas, team development, and performance management
- Maintain accurate records and ensure compliance with health & safety, GDPR, and operational standards
- Collaborate with all departments to ensure exceptional guest experiences
What We’re Looking For:
- Previous experience as a Reception Manager or Guest Services Manager in a hotel setting
- Strong knowledge of front office systems, procedures, and guest service standards
- Hands-on, inspirational leadership style with a focus on people development
- Energetic, professional, and confident approach to guest interaction
- Exceptional communication, organisational, and team management skills
- Calm and solutions-focused under pressure, with a proactive and can-do attitude
About Us:
Criterion Hospitality is a vibrant and forward-thinking company redefining hospitality and real estate in London’s dynamic West End. With four unique hotels across central London, we’re passionate about delivering standout guest experiences while fostering creativity, innovation, and operational excellence.
If you’re ready to take the next step in your hospitality career and lead a high-performing front desk team in the heart of London, we’d love to hear from you.
Reception Manager employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the Indigo Hotel brand and its values. Understanding their approach to guest service and operational excellence will help you align your experience and leadership style with what they are looking for.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have worked at Criterion Hospitality or similar establishments. Personal connections can provide valuable insights and potentially give you a referral.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led a team in a high-pressure environment. Highlight your problem-solving skills and ability to maintain a calm demeanour while ensuring exceptional guest experiences.
✨Tip Number 4
Research common front office systems and procedures used in hotels. Being knowledgeable about these tools will demonstrate your readiness to hit the ground running and manage daily operations effectively.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in reception or guest services. Use specific examples that demonstrate your leadership skills and ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your previous experiences align with the responsibilities listed in the job description, and express your enthusiasm for joining Criterion Hospitality.
Showcase Leadership Skills: In your application, emphasise your leadership style and how you motivate teams. Provide examples of how you've successfully trained staff or improved service standards in past roles.
Highlight Problem-Solving Abilities: Demonstrate your ability to handle guest feedback and resolve issues effectively. Include specific instances where you turned a negative experience into a positive one, showcasing your calm and proactive approach under pressure.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you inspire others to deliver exceptional guest service.
✨Know the Company Inside Out
Research Criterion Hospitality and the Indigo Hotel Leicester Square thoroughly. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your responses and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Think of specific situations where you've resolved issues effectively, showcasing your calm and solutions-focused approach under pressure.
✨Demonstrate Your Organisational Skills
Highlight your organisational abilities by discussing how you manage daily operations and administrative tasks. Be ready to explain your methods for maintaining compliance with health & safety and GDPR standards, as well as how you ensure a well-managed front desk area.
