At a Glance
- Tasks: Provide hands-on IT support across multiple hotel sites and resolve technical issues.
- Company: Join a dynamic hospitality group focused on technology and customer service.
- Benefits: Competitive pay, travel opportunities, and a chance to grow your IT skills.
- Other info: Flexible hours and opportunities for professional development in a vibrant industry.
- Why this job: Be part of a team that keeps technology running smoothly in exciting hotel environments.
- Qualifications: 1-2 years in IT support, strong problem-solving skills, and a proactive mindset.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a (Junior) IT Technician to join our team. In this position, you will provide hands‑on technical support across multiple hotel and hospitality sites within the group. You’ll be responsible for maintaining local IT infrastructure, resolving hardware and connectivity issues, and ensuring systems are fully operational to support the day‑to‑day running of the business. This role involves regular travel between sites and requires a proactive, solution‑focused mindset.
Key Responsibilities
- Deliver on‑site support across hotel properties for all IT‑related issues, for business systems
- Onboarding users, Install, configure, and maintain desktops, laptops, phones, printers, hotel kiosks, and POS systems
- Troubleshoot and resolve issues related to networking, connectivity, CCTV, and guest services technology
- Work closely with the central IT team to escalate and resolve complex technical issues
- Provide on‑site support for hotel events or technical rollouts when required
- Document issues, fixes, and any changes made to local systems
- Maintain a high level of professionalism and customer service with all staff and departments
- Keep up to date with IT best practices and hospitality systems
Qualifications, Skills & Experience
- Minimum 1–2 years’ experience in an IT support or technician role
- Office 365, Windows administration
- Strong understanding of desktop hardware, basic networking, and Windows environments
- Hands‑on experience with printers, VoIP phones, POS systems, and CCTV equipment
- Excellent problem‑solving skills and a proactive approach
- Strong communication skills and the ability to support non‑technical users
- Willingness to work flexibly, including occasional evenings or weekends if required
- Hospitality experience is a plus but not essential
(Junior) IT Technician in London employer: Criterion Hospitality
Join our dynamic team as a (Junior) IT Technician, where you will thrive in a supportive work culture that values collaboration and innovation. With opportunities for professional growth and development, you will play a crucial role in maintaining the IT infrastructure across our hotel properties, ensuring seamless operations and exceptional guest experiences. Enjoy the unique advantage of working in the vibrant hospitality sector, with regular travel to diverse locations and the chance to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land (Junior) IT Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Criterion Hospitality values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Criterion Hospitality might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Criterion Hospitality!
✨Direct Apply to Criterion Hospitality
Let's not forget to apply directly through the Criterion Hospitality website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace (Junior) IT Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Criterion Hospitality.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Criterion Hospitality. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Criterion Hospitality
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
