At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences from arrival to departure.
- Company: Join a vibrant hotel with a focus on teamwork and guest satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Other info: Be part of a supportive team in a fast-paced hotel setting.
- Why this job: Make a real impact by creating memorable stays for guests in a dynamic environment.
- Qualifications: Experience in hotel reception and strong leadership skills are essential.
The predicted salary is between 28066 - 30000 £ per year.
We are looking for a confident, hands-on Front Office Manager to lead our reception team and ensure every guest receives a professional, friendly and efficient service from arrival to departure. This is a busy operational role for someone who enjoys being visible, supporting their team and taking ownership of the guest experience and wider hotel standards.
The role
- Responsible for the smooth day-to-day running of the front office operation, including:
- Leading, supporting and developing the reception team
- Overseeing check-ins, check-outs, room allocations, payments and guest requests
- Handling complaints professionally and finding practical solutions
- Planning rotas and ensuring the department is appropriately staffed
- Supporting the team during busy periods and covering front desk shifts when required
- Monitoring arrivals, departures, occupancy and daily operational priorities
- Inspecting guest rooms, public areas and hotel facilities to maintain high standards
- Working closely with housekeeping, maintenance and the wider hotel team
- Ensuring accurate handovers, reports, banking and guest records
- Supporting upselling opportunities and protecting hotel revenue
- Maintaining health, safety, security and company standards
- Deputising for the line manager when required
About you
- You will be organised, approachable and confident leading a team in a fast-paced hotel environment.
- You will ideally have:
- Previous experience in hotel reception, front office or guest services
- Previous supervisory or management experience
- Experience working within a Marriott-branded hotel
- Strong communication and guest service skills
- Confidence handling complaints and challenging situations
- Good attention to detail and commercial awareness
- Experience using hotel booking and front office systems
- A positive, practical and hands-on approach
- The ability to motivate, coach and support others
You must be flexible to work on a rota basis, including early mornings, evenings, weekends and bank holidays, and have the right to work in the UK.
Ready to lead from the front and make every guest’s stay count? We would love to hear from you.
Front Office Manager in London employer: Criterion Hospitality
As a Front Office Manager at our esteemed hotel, you will thrive in a dynamic and supportive work environment that prioritises guest satisfaction and team development. We offer competitive benefits, a culture of collaboration, and ample opportunities for professional growth, all set in a vibrant location that enhances your work-life balance. Join us to lead a dedicated team and make a meaningful impact on every guest's experience.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Criterion Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Criterion Hospitality
Don't be shy about reaching out to Criterion Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Criterion Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Criterion Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
