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- Tasks: Lead the tech experience for guests, optimising their journey from booking to post-stay.
- Company: Zedwell is a design-led hotel brand focused on calm and tech-enabled guest experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and growth.
- Why this job: Join a fast-growing brand that values simplicity, efficiency, and guest satisfaction.
- Qualifications: 4-7 years in product management or digital operations within hospitality or tech.
- Other info: Be part of a team that prioritises user needs and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
Zedwell is a design-led hotel brand built for sleep, simplicity, and sanctuary in the heart of urban chaos. With four locations live and eleven more in the pipeline, we’re growing fast — but staying focused on delivering calm, tech-enabled experiences for our guests at scale.
Zedwell is a hotel brand built to deliver calm in the heart of the chaos . With four locations operating and eleven more in the pipeline, we’re scaling fast — but keeping our focus tight: minimalism, sleep quality, and self-service efficiency in city-centre locations.
Technology is central to how we operate leanly and deliver calm, seamless guest experiences. We don’t build tech for the sake of it — we invest only in what drives operational efficiency and an optimal guest journey . Everything else is noise. Now we need a Product Manager to take our systems to the next level.
Role Purpose
The Tech Product Manager will be responsible for shaping, improving, and scaling Zedwell’s end-to-end guest tech experience. This role bridges the gap between guest needs, operational constraints, and digital systems — ensuring every tool we deploy improves efficiency, enhances satisfaction, and supports scale.
This role oversees our tech ecosystem, manages third-party vendors, and builds a roadmap for scalable, guest-facing innovation.
Key Responsibilities
Digital Guest Journey Ownership
- Map, optimise, and continuously improve the guest journey from pre-booking to post-stay, across web, email, kiosk, mobile, and in-room tech.
- Eliminate friction and ensure the journey is intuitive, efficient, brand-aligned, and measurable.
Product Roadmap Management
- Build and maintain a focused tech roadmap tied to: reducing guest friction (check-in time, upsell clarity, room access), and reducing ops friction (housekeeping automation, maintenance reporting).
- Prioritise features and fixes based on guest data, team input, and strategic objectives.
System Integration & Optimisation
- Own integration and performance of our core stack: PMS (e.g. Mews), kiosk check-in, housekeeping software, booking engine, and CRM.
- Lead configuration, testing, rollout, and training support for these systems.
- Align system functionality with Zedwell’s brand and operational model (e.g., kiosk-first, minimal staff, no front desk queueing).
Vendor & Developer Management
- Act as primary liaison with third-party tech vendors, defining service-level expectations, escalate issues, lead vendor reviews, and track contract performance.
- Scope and prioritise tech development needs (e.g., bespoke kiosk UX, feedback flows, API integrations).
- Manage third-party developers and agencies to deliver features quickly, within budget, and in line with real guest and ops needs.
- Translate user needs into clear specs and test solutions with staff or guests before scaling.
- Evaluate new tools as the business scales (e.g., mobile keys, loyalty systems, smart maintenance tech).
Data & Reporting
- Define and track KPIs such as: Kiosk abandonment rate, Guest tech-related complaints, Digital upsell acceptance, and Check-in time
- Lead A/B testing and feedback loops to inform product direction.
Required Skills & Experience
- 4–7 years experience in product, guest tech, or digital operations in hospitality, travel, or proptech.
- Hands-on experience with hospitality platforms like PMS, CRM, kiosk check-in, web booking engines.
- Experience scaling multi-unit operations or lean brands (e.g., Generator, citizenM, Premier Inn, or proptech startup).
- Skilled in building product roadmaps, mapping user flows, gathering functional requirements, and overseeing vendor/product QA.
- Data-driven, user-centric, pragmatic. Comfortable prioritising what actually moves the needle .
- Able to collaborate across tech, ops, marketing, and exec teams. Excellent project communicator.
Hotels Technical Product Manager employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotels Technical Product Manager
✨Tip Number 1
Familiarise yourself with Zedwell's brand values and their focus on minimalism and guest experience. Understanding their ethos will help you align your discussions and demonstrate how your skills can enhance their tech-driven approach.
✨Tip Number 2
Research the specific technologies and systems Zedwell uses, such as PMS and CRM platforms. Being knowledgeable about these tools will allow you to speak confidently about how you can optimise their tech ecosystem.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully improved guest journeys or operational efficiencies. Highlighting measurable outcomes will showcase your ability to drive results in a similar environment.
✨Tip Number 4
Network with professionals in the hospitality tech space, especially those who have worked with brands like Zedwell. Building connections can provide insights into the company culture and may even lead to referrals.
We think you need these skills to ace Hotels Technical Product Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Hotels Technical Product Manager position at Zedwell. Tailor your application to highlight relevant experience in product management, guest tech, and digital operations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 4–7 years of experience in product management or digital operations within hospitality or related fields. Provide specific examples of how you've improved guest experiences or operational efficiency in previous roles.
Showcase Your Skills: Make sure to showcase your hands-on experience with hospitality platforms like PMS, CRM, and kiosk check-in systems. Mention any experience you have with data-driven decision-making and how you've used KPIs to inform product direction.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for creating seamless guest experiences. Discuss how your approach aligns with Zedwell's focus on minimalism and technology-driven solutions.
How to prepare for a job interview at Criterion Hospitality
✨Understand the Guest Journey
Familiarise yourself with Zedwell's approach to the guest journey. Be prepared to discuss how you would map and optimise each touchpoint, from pre-booking to post-stay, ensuring a seamless experience that aligns with their brand values.
✨Showcase Your Technical Knowledge
Highlight your hands-on experience with hospitality platforms like PMS and CRM systems. Be ready to explain how you've integrated and optimised these systems in previous roles, and how you can apply that knowledge at Zedwell.
✨Demonstrate Data-Driven Decision Making
Prepare examples of how you've used data to inform product decisions in the past. Discuss specific KPIs you've tracked and how they influenced your product roadmap, especially in reducing guest friction and improving operational efficiency.
✨Vendor Management Experience
Be ready to talk about your experience managing third-party vendors. Discuss how you've defined service-level expectations, handled escalations, and ensured that tech solutions meet both guest and operational needs.
