Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily hotel operations and inspire a high-performing team.
- Company: Join Hotel Indigo, a vibrant boutique property in London's West End.
- Benefits: Competitive salary and the chance to work in a dynamic environment.
- Why this job: Be part of a unique lifestyle brand and create memorable guest experiences.
- Qualifications: Experience in hotel operations management, preferably with IHG or similar brands.
- Other info: Opportunity to develop leadership skills in a bustling city location.
The predicted salary is between 36000 - 60000 £ per year.
Salary: £42,000–£44,000
Location: London, West End
Are you a driven hospitality leader with IHG experience and a passion for standout guest service? Hotel Indigo Leicester Square is seeking an Operations Manager to lead daily hotel functions and inspire a high-performing team at our vibrant boutique property in the heart of London’s West End.
Key Responsibilities- Oversee daily operations across front office, housekeeping, and maintenance.
- Deliver memorable, personalised guest experiences from check-in to check-out.
- Lead, mentor, and motivate a dynamic team.
- Ensure consistent delivery of Indigo’s unique lifestyle brand standards.
- Support revenue, cost control, and overall profitability.
- Ensure compliance with H&S, regulations, and company policies.
- Proven hotel operations management experience, ideally within IHG or a boutique/lifestyle brand.
- Confident leadership and people-management skills.
- Passion for service, detail, and creating standout guest experiences.
- Commercial mindset with KPI and financial awareness.
- Familiarity with hotel systems and brand standards.
Hotel Operations Manager - Indigo Hotel employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager - Indigo Hotel
✨Tip Number 1
Network with current or former employees of IHG or Hotel Indigo. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 2
Familiarise yourself with the specific brand standards and values of Hotel Indigo. Understanding their unique lifestyle brand will allow you to demonstrate how your experience aligns with their mission during discussions.
✨Tip Number 3
Prepare examples of how you've successfully led teams in previous roles. Highlighting your leadership style and how it has positively impacted guest experiences will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, especially those related to boutique hotels. Being knowledgeable about current market dynamics can set you apart as a candidate who is proactive and engaged.
We think you need these skills to ace Hotel Operations Manager - Indigo Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hotel operations, particularly within IHG or similar boutique brands. Emphasise your leadership skills and any specific achievements that demonstrate your ability to deliver exceptional guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Hotel Indigo brand. Mention specific examples of how you've led teams and improved guest experiences in previous roles.
Highlight Relevant Skills: In your application, focus on key skills such as team leadership, financial awareness, and compliance with health and safety regulations. Use bullet points to make these stand out and ensure they align with the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in hotel operations, especially if you've worked with IHG or similar boutique brands. Share specific examples of how you've successfully managed daily operations and improved guest experiences.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate and mentor your team. Think of instances where you've inspired your staff to achieve high performance and how you handle challenges within a team setting.
✨Emphasise Guest Service Passion
Since the role focuses on delivering memorable guest experiences, be ready to talk about your passion for service. Share stories that illustrate your commitment to going above and beyond for guests, and how you ensure their satisfaction.
✨Understand Financial Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to hotel operations. Be prepared to discuss how you've contributed to revenue growth and cost control in your previous roles, showcasing your commercial mindset.
