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- Tasks: Lead daily hotel operations and inspire a high-performing team.
- Company: Join Hotel Indigo, a vibrant boutique property in London's West End.
- Benefits: Competitive salary and the chance to work in a dynamic environment.
- Why this job: Be part of a unique lifestyle brand and create memorable guest experiences.
- Qualifications: Experience in hotel operations management, preferably with IHG or similar brands.
- Other info: Opportunity to develop leadership skills in a bustling city location.
The predicted salary is between 36000 - 60000 £ per year.
Salary: £42,000–£44,000
Location: London, West End
Are you a driven hospitality leader with IHG experience and a passion for standout guest service? Hotel Indigo Leicester Square is seeking an Operations Manager to lead daily hotel functions and inspire a high-performing team at our vibrant boutique property in the heart of London’s West End.
Key Responsibilities- Oversee daily operations across front office, housekeeping, and maintenance.
- Deliver memorable, personalised guest experiences from check-in to check-out.
- Lead, mentor, and motivate a dynamic team.
- Ensure consistent delivery of Indigo’s unique lifestyle brand standards.
- Support revenue, cost control, and overall profitability.
- Ensure compliance with H&S, regulations, and company policies.
- Proven hotel operations management experience, ideally within IHG or a boutique/lifestyle brand.
- Confident leadership and people-management skills.
- Passion for service, detail, and creating standout guest experiences.
- Commercial mindset with KPI and financial awareness.
- Familiarity with hotel systems and brand standards.
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Operations Manager - Indigo Hotel
✨Tip Number 1
Network with current and former employees of IHG or similar boutique hotels. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 2
Familiarise yourself with Hotel Indigo's brand standards and unique lifestyle offerings. Understanding their ethos will help you articulate how your experience aligns with their values during discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in previous roles. Highlighting your leadership style and how it has positively impacted guest experiences will set you apart.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, especially those related to boutique hotels. Being knowledgeable about current market dynamics can demonstrate your commercial mindset and passion for the sector.
We think you need these skills to ace Hotel Operations Manager - Indigo Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hotel operations, particularly any roles within IHG or boutique hotels. Emphasise your leadership skills and any achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Hotel Indigo brand. Mention specific examples of how you've led teams and improved operations in previous roles.
Highlight Relevant Skills: In your application, focus on key skills such as people management, financial awareness, and compliance with health and safety regulations. Use bullet points to make these stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Leadership Skills
As a Hotel Operations Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your mentoring and motivational techniques.
✨Highlight Your Guest Service Passion
This role requires a strong focus on guest experiences. Be ready to discuss specific instances where you went above and beyond to ensure guest satisfaction, showcasing your commitment to exceptional service.
✨Understand the Brand Standards
Familiarise yourself with Indigo's unique lifestyle brand standards. During the interview, reference how your previous experience aligns with these standards and how you can maintain them in daily operations.
✨Demonstrate Financial Acumen
A commercial mindset is crucial for this position. Prepare to discuss your experience with revenue management, cost control, and how you've contributed to profitability in previous roles.
