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- Tasks: Lead operations and enhance guest experiences at a unique capsule hostel.
- Company: Zedwell Capsule Hostel offers innovative, minimalist stays in the heart of Piccadilly Circus.
- Benefits: Enjoy long-term development opportunities and be part of a supportive, fast-moving team.
- Why this job: Shape a pioneering hospitality concept while driving innovation in a high-profile location.
- Qualifications: Experience managing large hostels or hotels, with strong leadership and F&B management skills.
- Other info: This role is perfect for those passionate about hospitality and creating memorable experiences.
The predicted salary is between 36000 - 60000 £ per year.
Zedwell Capsule Hostel is a bold and innovative hospitality concept located in the heart of Piccadilly Circus. With 990 capsules and direct Underground access, it offers guests a unique, minimalist, and restful stay in one of London’s busiest and most iconic locations. Now partially open and continuing to grow, Zedwell combines smart design, operational efficiency, and a guest experience rooted in simplicity and well-being.
The Opportunity
We are seeking a dynamic, hands-on General Manager to lead the ongoing operations and development of this flagship property. You will be responsible for driving performance, enhancing the guest journey, and ensuring operational excellence as we scale up and optimise the full potential of the hostel. This is a rare opportunity to take charge of one of the UK’s largest hostels, delivering high-volume operations while shaping a unique accommodation and F&B offering in the heart of central London.
Key Responsibilities
- Team Leadership: Lead, inspire, and support a large operational team. Oversee recruitment, development, and performance management to maintain a positive culture and high service standards.
- Operational Management: Oversee all day-to-day operations across front desk, housekeeping, maintenance, and F&B. Ensure a seamless, efficient, and guest-focused environment.
- Food & Beverage Oversight: Lead and grow the F&B operation, including café, bar, or self-service offerings. Focus on quality, profitability, and compliance with food safety and licensing regulations.
- Guest Experience: Maintain consistently high levels of guest satisfaction. Respond to feedback and lead initiatives to enhance the overall stay.
- Commercial Focus: Manage budgets, control costs, and drive revenue across all departments, including F&B. Monitor KPIs and implement performance improvements.
- Health & Safety Compliance: Ensure full compliance with all legal and safety requirements, including food hygiene, fire safety, and building regulations.
- Business Growth: Collaborate with senior management on commercial strategy, local partnerships, and initiatives to build brand presence and community engagement.
What We’re Looking For
- Proven experience managing large hostels or hotels (300+ beds), ideally with experience in scaling or post-opening operations.
- Strong leadership and operational skills in a fast-paced, high-volume environment.
- Demonstrated expertise in F&B management, including menu development, budgeting, and quality control.
- A guest-first mindset with excellent problem-solving and communication skills.
- Financial acumen and a results-driven approach.
- A hands-on, adaptable, and collaborative management style.
- Passion for hospitality, innovation, and creating memorable experiences.
Why Join Zedwell?
- Lead a standout property in one of London's most iconic locations.
- Play a key role in shaping and growing a pioneering capsule hospitality concept.
- Drive innovation in F&B and guest services within a high-profile site.
- Be part of a supportive, fast-moving hospitality team with strong growth potential.
- Access to long-term development opportunities within an ambitious and expanding brand.
Hostel Manager employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Manager
✨Tip Number 1
Familiarise yourself with the unique concept of capsule hostels and how they differ from traditional hotels. Understanding the specific needs and expectations of guests in this setting will help you demonstrate your suitability for the role.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in managing large hostels or hotels. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into best practices.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experiences where you successfully managed a team in a high-pressure environment. Be prepared to share specific examples of how you motivated staff and improved service standards.
✨Tip Number 4
Research Zedwell Capsule Hostel's current operations and guest feedback. Being knowledgeable about their strengths and areas for improvement will allow you to propose innovative ideas that align with their vision for enhancing the guest experience.
We think you need these skills to ace Hostel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large hostels or hotels, especially those with over 300 beds. Emphasise your leadership skills and any operational management roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and innovation. Discuss how your experience aligns with Zedwell's vision and how you can contribute to enhancing the guest experience and operational excellence.
Showcase F&B Expertise: If you have experience in food and beverage management, be sure to include specific examples of menu development, budgeting, and quality control. This will demonstrate your capability to lead and grow the F&B operation at Zedwell.
Highlight Problem-Solving Skills: Provide examples of how you've successfully handled challenges in previous roles. This could include improving guest satisfaction or managing operational issues, showcasing your guest-first mindset and adaptability.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Leadership Skills
As a Hostel Manager, you'll be leading a large operational team. Be prepared to discuss your previous leadership experiences, how you inspire and support your team, and any specific examples of how you've maintained a positive culture and high service standards.
✨Demonstrate Operational Expertise
Familiarise yourself with the day-to-day operations of hostels or hotels, especially in high-volume environments. Be ready to talk about your experience in managing front desk operations, housekeeping, and F&B services, and how you ensure a seamless guest-focused environment.
✨Highlight Your Guest Experience Focus
Zedwell values a guest-first mindset. Prepare to share examples of how you've enhanced guest satisfaction in the past, responded to feedback, and implemented initiatives that improved the overall guest journey.
✨Discuss Financial Acumen
Understanding budgets and driving revenue is crucial for this role. Be ready to discuss your experience with financial management, including cost control, monitoring KPIs, and implementing performance improvements in previous roles.
