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- Tasks: Lead daily operations, manage teams, and enhance guest experiences at a unique capsule hostel.
- Company: Zedwell Capsule Hostel offers innovative, minimalist stays in the heart of Piccadilly Circus.
- Benefits: Enjoy long-term development opportunities and be part of a supportive, fast-moving team.
- Why this job: Shape a pioneering hospitality concept while driving innovation in a high-profile location.
- Qualifications: Experience managing large hostels or hotels, strong leadership, and F&B management skills required.
- Other info: Join a growing brand with a focus on operational excellence and guest satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Zedwell Capsule Hostel is a bold and innovative hospitality concept located in the heart of Piccadilly Circus. With 990 capsules and direct Underground access, it offers guests a unique, minimalist, and restful stay in one of London’s busiest and most iconic locations. Now partially open and continuing to grow, Zedwell combines smart design, operational efficiency, and a guest experience rooted in simplicity and well-being.
We are seeking a dynamic, hands-on General Manager to lead the ongoing operations and development of this flagship property. You will be responsible for driving performance, enhancing the guest journey, and ensuring operational excellence as we scale up and optimise the full potential of the hostel. This is a rare opportunity to take charge of one of the UK’s largest hostels, delivering high-volume operations while shaping a unique accommodation and F&B offering in the heart of central London.
Key Responsibilities
- Team Leadership: Lead, inspire, and support a large operational team. Oversee recruitment, development, and performance management to maintain a positive culture and high service standards.
- Operational Management: Oversee all day-to-day operations across front desk, housekeeping, maintenance, and F&B. Ensure a seamless, efficient, and guest-focused environment.
- Food & Beverage Oversight: Lead and grow the F&B operation, including café, bar, or self-service offerings. Focus on quality, profitability, and compliance with food safety and licensing regulations.
- Guest Experience: Maintain consistently high levels of guest satisfaction. Respond to feedback and lead initiatives to enhance the overall stay.
- Commercial Focus: Manage budgets, control costs, and drive revenue across all departments, including F&B. Monitor KPIs and implement performance improvements.
- Health & Safety Compliance: Ensure full compliance with all legal and safety requirements, including food hygiene, fire safety, and building regulations.
- Business Growth: Collaborate with senior management on commercial strategy, local partnerships, and initiatives to build brand presence and community engagement.
What We’re Looking For
- Proven experience managing large hostels or hotels (300+ beds), ideally with experience in scaling or post-opening operations.
- Strong leadership and operational skills in a fast-paced, high-volume environment.
- Demonstrated expertise in F&B management, including menu development, budgeting, and quality control.
- A guest-first mindset with excellent problem-solving and communication skills.
- Financial acumen and a results-driven approach.
- A hands-on, adaptable, and collaborative management style.
- Passion for hospitality, innovation, and creating memorable experiences.
Why Join Zedwell?
- Lead a standout property in one of London's most iconic locations.
- Play a key role in shaping and growing a pioneering capsule hospitality concept.
- Drive innovation in F&B and guest services within a high-profile site.
- Be part of a supportive, fast-moving hospitality team with strong growth potential.
- Access to long-term development opportunities within an ambitious and expanding brand.
Hostel Manager employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Manager
✨Tip Number 1
Familiarise yourself with the unique concept of capsule hostels and how they differ from traditional hotels. Understanding the specific needs and expectations of guests in this setting will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in managing large hostels or hotels. Attend industry events or join relevant online forums to connect with potential colleagues and mentors.
✨Tip Number 3
Research Zedwell Capsule Hostel's current operations and guest feedback. Being able to discuss specific areas for improvement or innovative ideas during your interview will demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 4
Prepare to showcase your leadership style and operational management skills through real-life examples. Highlighting your experience in team development and guest satisfaction will resonate well with the hiring team.
We think you need these skills to ace Hostel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large hostels or hotels, particularly focusing on operational management and team leadership. Use specific examples to demonstrate your achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and innovation. Mention how your skills align with the responsibilities of the Hostel Manager role, particularly in enhancing guest experiences and driving operational excellence.
Highlight F&B Management Experience: Since the role involves overseeing food and beverage operations, emphasise any relevant experience you have in this area. Discuss your approach to menu development, budgeting, and ensuring quality control.
Showcase Leadership Skills: In your application, provide examples of how you've successfully led and inspired teams in previous roles. Highlight your ability to maintain a positive culture and high service standards, as this is crucial for the Hostel Manager position.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Leadership Skills
As a Hostel Manager, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've inspired and developed your team in previous roles.
✨Demonstrate Operational Expertise
Familiarise yourself with the day-to-day operations of a hostel. Be ready to talk about your experience in managing front desk operations, housekeeping, and F&B services, highlighting any specific challenges you've overcome.
✨Focus on Guest Experience
Zedwell values guest satisfaction highly. Prepare to share strategies you've implemented in the past to enhance guest experiences and how you handle feedback or complaints effectively.
✨Understand Financial Management
Since managing budgets and driving revenue is crucial, brush up on your financial acumen. Be ready to discuss how you've managed costs and improved profitability in previous roles, especially in a high-volume environment.
