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- Tasks: Lead operations and enhance guest experiences at a unique capsule hostel.
- Company: Zedwell Capsule Hostel offers innovative, minimalist stays in the heart of Piccadilly Circus.
- Benefits: Enjoy long-term development opportunities and be part of a supportive, fast-moving team.
- Why this job: Shape a pioneering hospitality concept and drive innovation in a high-profile location.
- Qualifications: Experience managing large hostels or hotels, with strong leadership and F&B management skills.
- Other info: This is a rare opportunity to manage one of the UK’s largest hostels.
The predicted salary is between 36000 - 60000 £ per year.
Zedwell Capsule Hostel is a bold and innovative hospitality concept located in the heart of Piccadilly Circus. With 990 capsules and direct Underground access, it offers guests a unique, minimalist, and restful stay in one of London’s busiest and most iconic locations. Now partially open and continuing to grow, Zedwell combines smart design, operational efficiency, and a guest experience rooted in simplicity and well-being.
The Opportunity
We are seeking a dynamic, hands-on General Manager to lead the ongoing operations and development of this flagship property. You will be responsible for driving performance, enhancing the guest journey, and ensuring operational excellence as we scale up and optimise the full potential of the hostel. This is a rare opportunity to take charge of one of the UK’s largest hostels, delivering high-volume operations while shaping a unique accommodation and F&B offering in the heart of central London.
Key Responsibilities
- Team Leadership: Lead, inspire, and support a large operational team. Oversee recruitment, development, and performance management to maintain a positive culture and high service standards.
- Operational Management: Oversee all day-to-day operations across front desk, housekeeping, maintenance, and F&B. Ensure a seamless, efficient, and guest-focused environment.
- Food & Beverage Oversight: Lead and grow the F&B operation, including café, bar, or self-service offerings. Focus on quality, profitability, and compliance with food safety and licensing regulations.
- Guest Experience: Maintain consistently high levels of guest satisfaction. Respond to feedback and lead initiatives to enhance the overall stay.
- Commercial Focus: Manage budgets, control costs, and drive revenue across all departments, including F&B. Monitor KPIs and implement performance improvements.
- Health & Safety Compliance: Ensure full compliance with all legal and safety requirements, including food hygiene, fire safety, and building regulations.
- Business Growth: Collaborate with senior management on commercial strategy, local partnerships, and initiatives to build brand presence and community engagement.
What We’re Looking For
- Proven experience managing large hostels or hotels (300+ beds), ideally with experience in scaling or post-opening operations.
- Strong leadership and operational skills in a fast-paced, high-volume environment.
- Demonstrated expertise in F&B management, including menu development, budgeting, and quality control.
- A guest-first mindset with excellent problem-solving and communication skills.
- Financial acumen and a results-driven approach.
- A hands-on, adaptable, and collaborative management style.
- Passion for hospitality, innovation, and creating memorable experiences.
Why Join Zedwell?
- Lead a standout property in one of London's most iconic locations.
- Play a key role in shaping and growing a pioneering capsule hospitality concept.
- Drive innovation in F&B and guest services within a high-profile site.
- Be part of a supportive, fast-moving hospitality team with strong growth potential.
- Access to long-term development opportunities within an ambitious and expanding brand.
Hostel - General Manager employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel - General Manager
✨Tip Number 1
Familiarise yourself with the unique concept of capsule hostels and how they differ from traditional hotels. Understanding the specific needs and expectations of guests in this setting will help you demonstrate your suitability for the role.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in managing large hostels or hotels. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into best practices.
✨Tip Number 3
Research Zedwell's current operations and guest feedback. Being knowledgeable about their strengths and areas for improvement will allow you to propose actionable ideas during interviews, showcasing your proactive approach to enhancing guest experiences.
✨Tip Number 4
Prepare to discuss your leadership style and how you would inspire a large operational team. Think of examples from your past experiences where you successfully managed teams in high-pressure environments, as this will resonate well with the hiring managers.
We think you need these skills to ace Hostel - General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large hostels or hotels, especially those with over 300 beds. Emphasise your leadership skills and any operational management roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and innovation. Mention specific examples of how you've enhanced guest experiences or improved operational efficiency in previous roles.
Highlight F&B Management Experience: Since the role involves overseeing food and beverage operations, detail your experience in menu development, budgeting, and quality control. This will demonstrate your capability to manage this aspect effectively.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues in a fast-paced environment. This could include handling guest complaints or improving service standards, which are crucial for maintaining high levels of guest satisfaction.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've inspired and developed teams in the past. Highlight any specific strategies you've used to maintain a positive culture and high service standards.
✨Demonstrate Operational Expertise
Familiarise yourself with the day-to-day operations of a hostel or hotel. Be ready to talk about your experience in managing front desk operations, housekeeping, and F&B services. Discuss how you've ensured operational excellence and guest satisfaction in previous roles.
✨Highlight Your Financial Acumen
Since managing budgets and driving revenue is crucial for this role, prepare to discuss your experience with financial management. Share examples of how you've controlled costs, monitored KPIs, and implemented performance improvements to achieve financial goals.
✨Emphasise Your Guest-First Mindset
Zedwell values a guest-first approach, so be ready to share how you've enhanced guest experiences in the past. Discuss any initiatives you've led based on guest feedback and how you prioritise guest satisfaction in your decision-making.
