At a Glance
- Tasks: Lead daily operations and enhance guest experiences at a unique capsule hostel.
- Company: Zedwell Capsule Hostel offers innovative, minimalist stays in the heart of Piccadilly Circus.
- Benefits: Enjoy long-term development opportunities and be part of a supportive, fast-moving team.
- Why this job: Shape a pioneering hospitality concept and drive innovation in a high-profile location.
- Qualifications: Experience managing large hostels or hotels, with strong leadership and operational skills required.
- Other info: Join a growing brand focused on creating memorable experiences in hospitality.
The predicted salary is between 36000 - 60000 £ per year.
Zedwell Capsule Hostel is a bold and innovative hospitality concept located in the heart of Piccadilly Circus. With 990 capsules and direct Underground access, it offers guests a unique, minimalist, and restful stay in one of London’s busiest and most iconic locations. Now partially open and continuing to grow, Zedwell combines smart design, operational efficiency, and a guest experience rooted in simplicity and well-being.
We are seeking a dynamic, hands-on General Manager to lead the ongoing operations and development of this flagship property. You will be responsible for driving performance, enhancing the guest journey, and ensuring operational excellence as we scale up and optimise the full potential of the hostel. This is a rare opportunity to take charge of one of the UK’s largest hostels, delivering high-volume operations while shaping a unique accommodation and F&B offering in the heart of central London.
Key Responsibilities
- Team Leadership: Lead, inspire, and support a large operational team. Oversee recruitment, development, and performance management to maintain a positive culture and high service standards.
- Operational Management: Oversee all day-to-day operations across front desk, housekeeping, maintenance, and F&B. Ensure a seamless, efficient, and guest-focused environment.
- Food & Beverage Oversight: Lead and grow the F&B operation, including café, bar, or self-service offerings. Focus on quality, profitability, and compliance with food safety and licensing regulations.
- Guest Experience: Maintain consistently high levels of guest satisfaction. Respond to feedback and lead initiatives to enhance the overall stay.
- Commercial Focus: Manage budgets, control costs, and drive revenue across all departments, including F&B. Monitor KPIs and implement performance improvements.
- Health & Safety Compliance: Ensure full compliance with all legal and safety requirements, including food hygiene, fire safety, and building regulations.
- Business Growth: Collaborate with senior management on commercial strategy, local partnerships, and initiatives to build brand presence and community engagement.
What We’re Looking For
- Proven experience managing large hostels or hotels (300+ beds), ideally with experience in scaling or post-opening operations.
- Strong leadership and operational skills in a fast-paced, high-volume environment.
- Demonstrated expertise in F&B management, including menu development, budgeting, and quality control.
- A guest-first mindset with excellent problem-solving and communication skills.
- Financial acumen and a results-driven approach.
- A hands-on, adaptable, and collaborative management style.
- Passion for hospitality, innovation, and creating memorable experiences.
Why Join Zedwell?
- Lead a standout property in one of London's most iconic locations.
- Play a key role in shaping and growing a pioneering capsule hospitality concept.
- Drive innovation in F&B and guest services within a high-profile site.
- Be part of a supportive, fast-moving hospitality team with strong growth potential.
- Access to long-term development opportunities within an ambitious and expanding brand.
Hostel - General Manager employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel - General Manager
✨Tip Number 1
Familiarise yourself with the unique concept of capsule hostels and how they differ from traditional hotels. Understanding the specific needs and expectations of guests in this setting will help you demonstrate your suitability for the role.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in managing large hostels or hotels. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into best practices.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experiences where you successfully managed a team in a high-pressure environment. Be prepared to share specific examples of how you inspired and motivated your team to achieve operational excellence.
✨Tip Number 4
Research Zedwell's current operations and guest feedback to identify areas for improvement. This knowledge will allow you to propose innovative ideas during interviews, demonstrating your proactive approach and commitment to enhancing the guest experience.
We think you need these skills to ace Hostel - General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large hostels or hotels, especially in high-volume environments. Emphasise your leadership skills and any specific achievements in operational management or guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and innovation. Discuss how your background aligns with Zedwell's vision and the unique challenges of managing a capsule hostel. Be sure to mention your hands-on approach and adaptability.
Highlight F&B Management Experience: Since the role involves overseeing food and beverage operations, detail your experience in this area. Include examples of menu development, budgeting, and quality control to demonstrate your expertise and commercial focus.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully handled guest feedback and improved guest experiences in previous roles. This will illustrate your guest-first mindset and ability to enhance overall satisfaction.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Leadership Skills
As a General Manager, you'll need to lead a large team. Be prepared to discuss your previous leadership experiences, how you inspire and motivate teams, and any specific examples of how you've successfully managed staff in high-pressure environments.
✨Demonstrate Operational Expertise
Familiarise yourself with the day-to-day operations of a hostel or hotel. Be ready to talk about your experience in managing front desk operations, housekeeping, and F&B services. Highlight any strategies you've implemented to improve operational efficiency.
✨Focus on Guest Experience
Zedwell places a strong emphasis on guest satisfaction. Prepare to share examples of how you've enhanced guest experiences in the past, including how you've responded to feedback and implemented changes based on guest needs.
✨Discuss Financial Acumen
Understanding budgets and financial management is crucial for this role. Be ready to discuss your experience with budgeting, cost control, and revenue generation. Provide examples of how you've successfully driven profitability in previous roles.