Head of Software Training

Criterion Hospitality is seeking an experienced Applications Manager to oversee the lifecycle, performance, and strategic use of business-critical applications across our hospitality and other business operations. This is a hands-on, leadership role requiring technical acumen, vendor management skills, and a deep understanding of systems that support hotels, residential, and business environments. Assist with systems and other related items. fully office based role . Key Responsibilities: Application Ownership & Support Manage and support core business applications, including PMS, POS, CRM, finance, HR, and facilities management systems. Oversee integration between applications to ensure seamless data flow and operational efficiency. Co-ordinate between IT and the application users and vendors Act as the escalation point for application-related issues, working closely with internal stakeholders and external vendors. Strategy & Optimisation Evaluate current systems for functionality, scalability, ROI, lifecycle and optimisation. Collaborate with department heads to align application use with business needs. Project Management Lead system upgrades, implementations, and migrations. Coordinate user acceptance testing (UAT) and training rollouts. Maintain project documentation, timelines, and communication with stakeholders. Vendor & License Management Manage vendor relationships, contracts, and SLAs. Monitor license usage and ensure compliance with software agreements. Data & Reporting Support business intelligence by ensuring application data is accurate, accessible, and aligned for reporting needs. Assist in the development of dashboards and standardised reporting tools. Security & Compliance Ensure application security aligns with company and industry standards. Support GDPR compliance and other regulatory requirements as they relate to system use and data management. Required Skills & Experience: Proven experience managing hospitality property systems (e.g., Mews, Opera, Harri, Yardi, Salesforce, SAP, etc.) Strong understanding of API integrations and system workflows. Experience in hospitality, property, multi-site environments. Excellent project management and stakeholder communication skills. Ability to work collaboratively across IT, Operations, Finance, and HR teams. Familiarity with ITIL practices and change control processes.