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- Tasks: Lead and optimise business-critical applications in a dynamic hospitality environment.
- Company: Join Criterion Hospitality, a leader in the hospitality industry focused on innovation and excellence.
- Benefits: Enjoy a fully office-based role with opportunities for professional growth and development.
- Why this job: Be at the forefront of technology in hospitality, making a real impact on operations and guest experiences.
- Qualifications: Experience with hospitality systems and strong project management skills are essential.
- Other info: This role requires collaboration across various departments to ensure seamless application performance.
The predicted salary is between 48000 - 72000 £ per year.
Criterion Hospitality is seeking an experienced Applications Manager to oversee the lifecycle, performance, and strategic use of business-critical applications across our hospitality and other business operations. This is a hands-on, leadership role requiring technical acumen, vendor management skills, and a deep understanding of systems that support hotels, residential, and business environments. Fully office based role.
Key Responsibilities:
- Application Ownership & Support: Manage and support core business applications, including PMS, POS, CRM, finance, HR, and facilities management systems. Oversee integration between applications to ensure seamless data flow and operational efficiency. Co-ordinate between IT and the application users and vendors. Act as the escalation point for application-related issues, working closely with internal stakeholders and external vendors.
- Strategy & Optimisation: Evaluate current systems for functionality, scalability, ROI, lifecycle and optimisation. Collaborate with department heads to align application use with business needs.
- Project Management: Lead system upgrades, implementations, and migrations. Coordinate user acceptance testing (UAT) and training rollouts. Maintain project documentation, timelines, and communication with stakeholders.
- Vendor & License Management: Manage vendor relationships, contracts, and SLAs. Monitor license usage and ensure compliance with software agreements.
- Data & Reporting: Support business intelligence by ensuring application data is accurate, accessible, and aligned for reporting needs. Assist in the development of dashboards and standardised reporting tools.
- Security & Compliance: Ensure application security aligns with company and industry standards. Support GDPR compliance and other regulatory requirements as they relate to system use and data management.
Required Skills & Experience:
- Proven experience managing hospitality property systems (e.g., Mews, Opera, Harri, Yardi, Salesforce, SAP, etc.)
- Strong understanding of API integrations and system workflows.
- Experience in hospitality, property, multi-site environments.
- Excellent project management and stakeholder communication skills.
- Ability to work collaboratively across IT, Operations, Finance, and HR teams.
- Familiarity with ITIL practices and change control processes.
Head of Software Training employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Software Training
✨Tip Number 1
Network with professionals in the hospitality and software training sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues and learn about the latest trends and technologies that could be beneficial for your role.
✨Tip Number 2
Familiarise yourself with the specific applications mentioned in the job description, such as Mews, Opera, and Salesforce. Consider taking online courses or certifications related to these systems to demonstrate your commitment and expertise.
✨Tip Number 3
Prepare to discuss your experience with project management and vendor relationships during the interview. Have examples ready that showcase your ability to lead system upgrades and manage contracts effectively.
✨Tip Number 4
Stay updated on GDPR compliance and data management best practices. Being knowledgeable about these topics will not only help you in the role but also show your dedication to maintaining security and compliance within the organisation.
We think you need these skills to ace Head of Software Training
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing hospitality property systems and showcases your technical acumen. Use specific examples of past projects that demonstrate your ability to oversee application lifecycles and vendor management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and detail how your skills align with the key responsibilities outlined in the job description. Mention your experience with specific systems like Mews or Opera, and how you can contribute to Criterion Hospitality's success.
Showcase Project Management Skills: Highlight your project management experience by providing examples of system upgrades or implementations you've led. Discuss your approach to user acceptance testing (UAT) and how you ensure effective communication with stakeholders throughout the process.
Demonstrate Understanding of Compliance: Address your familiarity with security and compliance standards, particularly GDPR. Explain how you have ensured application security in previous roles and your understanding of regulatory requirements related to data management.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Technical Acumen
Be prepared to discuss your experience with hospitality property systems like Mews, Opera, or Salesforce. Highlight specific projects where you successfully managed these applications and how you ensured their optimal performance.
✨Demonstrate Vendor Management Skills
Discuss your approach to managing vendor relationships and contracts. Share examples of how you've navigated challenges with vendors and ensured compliance with SLAs in previous roles.
✨Emphasise Project Management Experience
Prepare to talk about your experience leading system upgrades and migrations. Be ready to outline your project management methodology and how you coordinate user acceptance testing and training rollouts.
✨Highlight Collaboration Across Departments
Illustrate your ability to work collaboratively with various teams such as IT, Operations, Finance, and HR. Provide examples of how you've aligned application use with business needs through effective communication and teamwork.
