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For Companies At a Glance
- Tasks: Lead strategy and operations for a portfolio of 4,500 residential flats.
- Company: Join Criterion Hospitality, a fast-growing real estate and lifestyle company in the UK.
- Benefits: Enjoy competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact on a major residential portfolio while developing your leadership skills.
- Qualifications: MRICS-qualified with 10+ years in residential asset or property management required.
- Other info: This is a unique chance to shape the future of residential living in the UK.
The predicted salary is between 48000 - 72000 £ per year.
Join Criterion Hospitality, one of the UK’s most dynamic and fast-growing real estate and lifestyle companies. We’re seeking a commercially minded, hands-on leader to oversee our residential portfolio of 4,500+ flats.
In this pivotal role, you’ll lead on strategy, operations, lettings, compliance, budgeting, and performance optimisation—driving efficiency, income, and team capability across the portfolio.
Key Responsibilities
Maximise Income & Asset Performance
- Increase overall occupancy and optimise rent per sq ft, benchmarked against competitors.
- Improve Gross to Net conversion through monitoring and benchmarking.
- Boost car parking revenue using data-led insights.
- Review P&Ls and budget forecasts; ensure timely and accurate reporting to lenders.
- Analyse and report on NOI, occupancy trends, re-letting performance, and value creation.
Reduce Financial Leakage
- Streamline customer journey to reduce costs through automation.
- Reduce void periods, rent arrears, and utility arrears.
- Review service provider contracts for delivery improvements and savings.
Team Leadership & Structure
- Review and improve team structure, roles, SOPs, and SLAs.
- Lead development of training calendar with L&D and Building Managers.
- Build, coach, and mentor a high-performing residential team.
Maintenance & Compliance
- Create tailored business plans for each property.
- Oversee refurbishments and planned preventative maintenance (PPM) schedules.
- Ensure compliance with health & safety and regulatory standards.
Strategy, Reporting & New Developments
- Contribute to strategic planning and long-term vision.
- Lead mobilisation of new schemes including systems, policies, and handover.
- Support lease structuring and risk management.
- Monitor market trends, regulation, and competitor activity.
What We’re Looking For
- The ideal candidate will be MRICS-qualified with minimum 10 years’ experience in residential asset, property management or real estate operations.
- Proven leader with a strong background in people management, performance improvement, and financial reporting.
- Confident managing lettings, compliance, legal matters, and team development.
- Commercially savvy, analytical, and results driven.
This is a rare opportunity to shape one of the UK\’s most ambitious residential portfolios. If you\’re ready to make an impact, we’d love to hear from you.
Head of Residential Operations - PRS employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Residential Operations - PRS
✨Tip Number 1
Familiarise yourself with the latest trends in residential property management and real estate operations. Understanding the current market dynamics will help you speak confidently about how you can optimise performance and drive income during interviews.
✨Tip Number 2
Network with professionals in the real estate sector, especially those who have experience in residential operations. Attend industry events or join relevant online forums to build connections that could provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and improved operational efficiency in your previous roles. Highlighting measurable outcomes will demonstrate your capability to drive results in a similar position at Criterion Hospitality.
✨Tip Number 4
Research Criterion Hospitality’s portfolio and recent developments. Being knowledgeable about their properties and strategic goals will allow you to tailor your conversation and show genuine interest in contributing to their success.
We think you need these skills to ace Head of Residential Operations - PRS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential operations, property management, and team leadership. Use specific examples that demonstrate your ability to maximise income and improve asset performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your MRICS qualification and at least 10 years of experience in the field. Emphasise your commercial mindset and analytical skills, and explain how you can contribute to Criterion Hospitality's goals.
Highlight Leadership Experience: In your application, focus on your previous roles where you led teams and improved performance. Provide concrete examples of how you built high-performing teams and enhanced operational efficiency.
Showcase Financial Acumen: Demonstrate your understanding of financial reporting and budget management. Include examples of how you've successfully reviewed P&Ls, optimised rent, and reduced financial leakage in past roles.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Leadership Skills
As a Head of Residential Operations, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, mentoring, and performance improvement.
✨Understand Financial Metrics
Familiarise yourself with key financial metrics relevant to residential operations, such as NOI, occupancy rates, and P&L reviews. Be ready to discuss how you've used these metrics to drive performance and optimise income in previous roles.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, brush up on health and safety regulations and property management standards. Be prepared to discuss how you've ensured compliance in past positions and any challenges you faced.
✨Demonstrate Market Awareness
Stay informed about current market trends and competitor activities in the residential sector. During the interview, share insights on how these trends could impact Criterion Hospitality and suggest strategies to stay ahead.
