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For Companies At a Glance
- Tasks: Lead strategy and operations for a portfolio of 4,500+ residential flats.
- Company: Join Criterion Hospitality, a fast-growing real estate and lifestyle company in the UK.
- Benefits: Enjoy competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a significant impact on a major residential portfolio while developing your leadership skills.
- Qualifications: MRICS-qualified with 10+ years in residential asset or property management required.
- Other info: This is a unique chance to shape an ambitious residential portfolio.
The predicted salary is between 43200 - 72000 £ per year.
Join Criterion Hospitality, one of the UK’s most dynamic and fast-growing real estate and lifestyle companies. We’re seeking a commercially minded, hands-on leader to oversee our residential portfolio of 4,500+ flats. In this pivotal role, you’ll lead on strategy, operations, lettings, compliance, budgeting, and performance optimisation—driving efficiency, income, and team capability across the portfolio.
Key Responsibilities
- Maximise Income & Asset Performance
- Increase overall occupancy and optimise rent per sq ft, benchmarked against competitors.
- Improve Gross to Net conversion through monitoring and benchmarking.
- Boost car parking revenue using data-led insights.
- Review P&Ls and budget forecasts; ensure timely and accurate reporting to lenders.
- Analyse and report on NOI, occupancy trends, re-letting performance, and value creation.
- Reduce Financial Leakage
- Streamline customer journey to reduce costs through automation.
- Reduce void periods, rent arrears, and utility arrears.
- Review service provider contracts for delivery improvements and savings.
- Team Leadership & Structure
- Review and improve team structure, roles, SOPs, and SLAs.
- Lead development of training calendar with L&D and Building Managers.
- Build, coach, and mentor a high-performing residential team.
- Maintenance & Compliance
- Create tailored business plans for each property.
- Oversee refurbishments and planned preventative maintenance (PPM) schedules.
- Ensure compliance with health & safety and regulatory standards.
- Strategy, Reporting & New Developments
- Contribute to strategic planning and long-term vision.
- Lead mobilisation of new schemes including systems, policies, and handover.
- Support lease structuring and risk management.
- Monitor market trends, regulation, and competitor activity.
What We’re Looking For
The ideal candidate will be MRICS-qualified with minimum 10 years’ experience in residential asset, property management or real estate operations. Proven leader with a strong background in people management, performance improvement, and financial reporting. Confident managing lettings, compliance, legal matters, and team development. Commercially savvy, analytical, and results driven.
This is a rare opportunity to shape one of the UK's most ambitious residential portfolios. If you’re ready to make an impact, we’d love to hear from you.
Head of Residential Asset Management employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Residential Asset Management
✨Tip Number 1
Network with professionals in the real estate and asset management sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the latest trends in residential asset management, particularly around occupancy rates and financial performance metrics. Being well-versed in current market conditions will help you stand out during discussions.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples of how you've improved performance and compliance in previous roles to demonstrate your capability.
✨Tip Number 4
Research Criterion Hospitality thoroughly. Understand their portfolio, values, and recent developments. Tailoring your conversation to reflect your knowledge about the company will show your genuine interest and commitment.
We think you need these skills to ace Head of Residential Asset Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential asset management, property management, and real estate operations. Use specific examples that demonstrate your leadership skills and achievements in maximising income and asset performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your MRICS qualification and how your 10+ years of experience align with the key responsibilities outlined in the job description.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements related to occupancy rates, financial reporting, and team leadership. This will help illustrate your capability to drive efficiency and income across the portfolio.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a leadership role.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Leadership Skills
As a Head of Residential Asset Management, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, mentoring, and performance improvement.
✨Understand Financial Metrics
Familiarise yourself with key financial metrics relevant to residential asset management, such as NOI, occupancy rates, and P&L statements. Be ready to discuss how you've used these metrics to drive performance and make informed decisions.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, be prepared to discuss your experience with health and safety regulations, as well as any relevant legal matters. Highlight your approach to ensuring compliance across a portfolio.
✨Demonstrate Market Awareness
Stay updated on current market trends and competitor activities in the residential sector. Be ready to share insights on how these trends could impact the company's strategy and operations, showcasing your analytical skills.
