At a Glance
- Tasks: Lead the front desk team and create a welcoming experience for all guests.
- Company: Criterion Hospitality, a leader in the hospitality industry in London.
- Benefits: Competitive salary of £25,000 and opportunities for career growth.
- Other info: Dynamic work environment with a focus on guest satisfaction.
- Why this job: Join a vibrant team and enhance guest experiences at iconic London hotels.
- Qualifications: 1+ years with Stay'nTouch PMS and 2+ years in hospitality required.
The predicted salary is between 25000 - 25000 £ per year.
Criterion Hospitality is seeking an experienced Guest Service Manager in London to oversee the reception at Trocadero London Hotel and Indigo 1 Leicester Square. The role involves ensuring a welcoming atmosphere for guests and coordinating front desk activities across both hotels.
The ideal candidate should possess:
- 1+ years with Stay'nTouch PMS
- 2+ years in hospitality, demonstrating knowledge of IHG standards
This full-time position offers a competitive salary of £25,000.
Guest Services Manager - Front Desk & Guest Experience employer: Criterion Hospitality
Criterion Hospitality is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about hospitality. With opportunities for growth within the dynamic environment of London’s Trocadero and Indigo 1 Leicester Square, employees benefit from competitive salaries and a supportive team atmosphere that values guest experience and staff well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Manager - Front Desk & Guest Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at IHG or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest services shine through. Share stories that highlight your experience with Stay'nTouch PMS and how you've created memorable experiences for guests.
✨Tip Number 3
Research is key! Familiarise yourself with Criterion Hospitality and their values. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows us you're serious about joining our team at Trocadero London Hotel and Indigo 1 Leicester Square.
We think you need these skills to ace Guest Services Manager - Front Desk & Guest Experience
Some tips for your application 🫡
Show Your Hospitality Passion:When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your ability to create a welcoming atmosphere for guests. We want to see how you can bring that warm vibe to our front desk!
Highlight Relevant Experience:Make sure to emphasise your experience with Stay'nTouch PMS and any other relevant systems you've used. We’re looking for someone who knows their way around the tech side of guest services, so don’t hold back on those details!
Know Your IHG Standards:Since we value adherence to IHG standards, it’s a good idea to mention your familiarity with these guidelines in your application. Show us that you understand what it takes to maintain high service levels and guest satisfaction!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Criterion Hospitality
✨Know Your Stuff
Make sure you’re familiar with Stay'nTouch PMS and IHG standards. Brush up on your knowledge of the systems and processes used in hospitality, as this will show that you’re serious about the role and ready to hit the ground running.
✨Showcase Your Experience
With 2+ years in hospitality, be prepared to share specific examples of how you've enhanced guest experiences in previous roles. Think about times when you went above and beyond for a guest or resolved a tricky situation—these stories will make you stand out.
✨Create a Welcoming Atmosphere
Since the role is all about ensuring a welcoming atmosphere, practice how you would greet guests and handle inquiries. Role-play with a friend or family member to get comfortable with your approach and tone—this will help you convey warmth and professionalism during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the hotels and their guest service philosophy. This shows your genuine interest in the position and helps you understand if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewer!
