At a Glance
- Tasks: Lead the front desk team and ensure guests receive a warm welcome.
- Company: Join Criterion Hospitality, a vibrant hotel family in London's West End.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting role across two hotels with a fun and energetic team.
- Why this job: Be the face of our hotels and create memorable experiences for guests.
- Qualifications: 2 years in hospitality and 1 year with Stay’nTouch PMS experience.
The predicted salary is between 25000 - 25000 £ per year.
We’re Criterion Hospitality, a fun, fast‑growing hotel family in the beating heart of London. With four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant and energetic Guest Service Manager to work across two of our hotels – Trocadero London Hotel and Indigo 1 Leicester Square – to manage the reception area.
Overview
You will act as the ‘face’ of our company and ensure visitors receive a heart‑warming welcome. You will coordinate all front desk activities, including calls, reservations and guest services.
Responsibilities
- You will supervise and lead the front desk team, handle complaints efficiently, and maintain a solid customer‑service approach, ensuring the reception team provides professional and friendly service.
Qualifications
- Stay’nTouch PMS experience – minimum 1 year
- Hospitality experience – minimum 2 years
- Knowledge of IHG standards and customer loyalty schemes – minimum 2 years
Reporting
Reports to Front Office Manager.
Guest Service Manager employer: Criterion Hospitality
Criterion Hospitality is an exceptional employer that prioritises employee growth and development within a vibrant work culture. As a Night Manager/Duty Manager, you will benefit from a supportive team environment that values your contributions and encourages hands-on leadership, all while working in a dynamic hotel setting that offers unique opportunities for career advancement and a commitment to delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Criterion Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Criterion Hospitality
Don't be shy about reaching out to Criterion Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Criterion Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Criterion Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
