Criterion Hospitality is seeking a hands-on Guest Experience & Quality Control Manager to raise guest satisfaction and uphold brand standards across its London hotel portfolio. You will split time between hotel inspections and reporting, training, and administration, reporting to Head of Operations.
You will stay visible to guests, coach Front Office, Housekeeping and Maintenance teams, and provide a weekly dashboard with review trends, score improvements and action plans across multiple
Guest Experience & Quality Lead – Hotel Standards employer: Criterion Hospitality
Join a dynamic and supportive team at our busy budget hotel near Tottenham Court Road, where your expertise as a Maintenance Manager will be valued and rewarded. We pride ourselves on fostering a collaborative work culture that prioritises employee growth, offering opportunities for professional development and training in a vibrant hospitality environment. With a focus on maintaining high standards and guest satisfaction, you'll enjoy the unique advantage of working across two hotel brands, ensuring no two days are the same.
