Criterion Hospitality is seeking a Guest Experience & Quality Control Manager to own the guest journey across the London hotel portfolio. You will lead proactive engagement, service recovery and online reputation management, driving quality improvements across the brand.
You will inspect rooms and public areas, coach hotel teams, analyze guest feedback and translate insights into actionable operational changes. London-based portfolio role with reporting to the Head of Operations.
#J-18808-Ljbffr
Guest Experience & Quality Lead employer: Criterion Hospitality
Join a dynamic and supportive team at our busy budget hotel near Tottenham Court Road, where your expertise as a Maintenance Manager will be valued and rewarded. We pride ourselves on fostering a collaborative work culture that prioritises employee growth, offering opportunities for professional development and training in a vibrant hospitality environment. With a focus on maintaining high standards and guest satisfaction, you'll enjoy the unique advantage of working across two hotel brands, ensuring no two days are the same.
